A. Dear Sandra, Thank you for your question. The non-stick coating on the pan, makes it so easy to clean, just some warm soapy water is all you need. We don't recommend dishwashing. Best wishes, AGA Cookshop.

A. Good morning Linda Thank you for your question. To remove the handle on our cast aluminium pans, simply pull back the button at the bottom of the handle featuring the AGA logo, lift up the handle, and pull the handle away from the pan. If you require any further assistance, please do not hesitate to contact our customer services team on 0345 3452823. Kind regards AGA Cookshop

A. Dear Sarah, Thank you for your question and we are really happy to hear that you love our roaster. This range is so versatile and we can confirm that every piece in this range is freezer safe, apart from the glass lids. Best wishes, AGA Cookshop.

A. Dear Meg, Thank you for your question. The dimensions for the roaster are 40 x 25.5cm. Best wishes, AGA Cookshop.

A. Dear Maureen, Thank you for your question. The lid is a griddle and is great for steaks and kebabs, etc. Best wishes, AGA Cookshop.

A. Good Morning Terry Thank you for your question. The roaster can be used on both the Simmering Plate and the Boiling Plate. Kind regards AGA Cookshop

A. Good Afternoon Thank you for your query. The handles of the roaster are not designed to fit directly onto the runners of the AGA. Kind regards AGA Cookshop

A. Thank you for your query. The dimensions of the cast aluminium roaster are the interior measurements. The height with the lid on is 13cm, and with the lid inverted it is 10.5cm. Kind regards AGA Cookshop

A. Dear John This is the baby to consider: http://www.agacookshop.co.uk/aga-cast-aluminium-rectangular-double-roaster.html It is primarily sold to my mind for covered roasting in a conventional oven, keeping the oven itself from getting too dirty from splashes. As roasting strictly speaking is defined “cooking of food using radiant dry heat” (Larousse Gastronomique), such use is not really roasting at all, but baking, but that is not your concern. The Aga Roasting Oven does fulfil the requirement as it uses radiant heat as the primary means of transferring heat to the food being cooked and it is a dry environment, as steam is not contained (as with the covered roaster), but taken away by means of the oven venting system. Where this utensil will hopefully score for you is used for roasting without its lid. Then it will continue to roast using radiant heat. The 6mm flat base can also be used on the Aga hotplates and makes excellent conduct when you want to finish the dish by making gravy or a sauce in the base, both when making the roux and when you whisk in the liquids. The lid is also a ridged griddle and works on the Aga Boiling Plate to grill steaks, chops, cutlets and meatier cuts of fish such as tuna, marlin and swordfish. It is also good with chicken breasts for a chicken Caesar salad and for cooking liver, plus of course for griddling any vegetables: I use it for aubergine slices when making mousakka. Its final use of course is as an excellent casserole: brown the meat in batches in the large base, placing each batch in turn when well browned in the upturned lid. Then continue with the alliums and so on and then return the resting ingredients to the base, add the remaining items and pour over the stock, wine or beer etc. Its base will come quickly to simmering point before you give a couple of minutes on the Simmering Plate. Cover and transfer to the Simmering Oven to cook “low and slow” for 2-4 hours, depending on the cut of meat. The only drawback is that this utensil has to be used front to back in the ovens; it is not designed to hang from the oven runners like the normal Aga roasting tins. Nevertheless, I think it is perfect for what you have described. I hope that helps. If you require any further information, please do not hesitate to contact us again. Assuring you of our best attention at all times. Best wishes Richard Maggs The AGA Cookery Doctor

A. Good morning Nigel Thank you for your question. Our cast aluminium cookware is suitable for all heat sources except induction and as this is cast aluminium, it should not cause any discolouration. Kind regards AGA Cookshop

A. Dear Marie, Thank you for your question. The AGA roaster with griddle lid has a usable capacity of 4 litres and the lid has a usable capacity of 1.5 litres. Kind regards AGA Cookshop

A. Dear Marie, Thank you for your question. Yes the AGA roaster with griddle lid will fit in the Rayburn ovens. Kind regards AGA Cookshop

A. Dear Jennifer, Thank you for your question. We are sorry to hear of your issue with your roaster. Please contact our customer service team who will be happy to help: 0800 8046296 (from a landline) or 0345 3452823 (from a mobile phone) Email at acookshop@agarangemaster.co.uk Kind regards AGA Cookshop

A. Good afternoon Thank you for your query. The 20cm cast aluminium casserole with skillet lid has a 2.5ltr capacity whereas the 24cm has 3ltrs. Kind regards AGA Cookshop

A. Dear Catherine, Thank you for your question. The AGA cast aluminium casserole will certainly be lighter and easier to handle than cast iron. It is a 2-in-1 product with the lid providing an excellent skillet. The Teflon Platinum Plus non-stick coating inside and out is scratch resistant and easy to clean - we do advise not to use metal utensils with this range. The casserole will easily create delicious slow cooked stews - the heavy gauge flat base ensures quick and even heat distribution and retention and also work well on a low heat. An alternative option would be AGA stainless steel casseroles - this range features 6mm superthermic base which moves towards the heat source to give perfect contact with the AGA hotplate. The flat lids allows you to cleverly stack the casseroles in the simmering oven. This range is dishwasher safe, induction friendly and comes with a 25 year guarantee. Hope this helps. Kind regards AGA Cookshop

A. Dear Ashley, Thank you for your question. This frying pan doesn't quite take up the whole of the boiling plate. However, because of the non-stick properties of this frying pan there is no need to use a lot of fat/oil, if any, just follow the care and use guidelines. Best wishes, AGA Cookshop.

A. Hi Patricia, Thank you for your question. The frying pan doesn't come with a lid, however lids are available to purchase: http://www.agacookshop.co.uk/28cm-aga-berndes-glass-lid-black-silicone-rim.html http://www.agacookshop.co.uk/28cm-aga-berndes-stainless-steel-stacking-lid.html http://www.agacookshop.co.uk/aga-cast-aluminium-28cm-glass-lid.html Best wishes, AGA Cookshop.

A. Dear Lorna, Thank you for your question. The cast aluminium range is lightweight, the 28cm frying pan weighs around 1.35kg and the 24cm frying pan weighs around 1kg. Best regards, AGA Cookshop.

A. Good Afternoon Thank you for your query. We recommend that the handles on these pans are removed once you have placed the pan in the oven. Kind regards AGA Cookshop

A. Dear Jill, Thank you for your question. This saute pan is not suitable for induction, however this saute pan is: http://www.agacookshop.co.uk/cookware/fry-saute-pans/28cm-black-aga-berndes-ceramic-coated-saute-pan.html Best wishes, AGA Cookshop.

A. Dear Lindsey, Thank you for your question. Yes both the stainless steel stacking lid and the glass lid fit the AGA cast aluminium sauté pan. Kind regards AGA Cookshop

A. Good morning, Thank you for contacting AGA Cookshop. The AGA cast aluminium range is suitable for all heat sources apart from induction. The AGA cast Iron grill pan works very well on induction and can also be placed in the oven. I do hope you find this helpful and any further questions, please do not hesitate to contact us. Best Wishes

A. Dear Jane, Thank you for your question. We don't recommend dishwashing this range, to ensure you receive longevity from your pans. The non-stick AGA cast aluminium range is so easy to clean, just a wipe with hot soapy water. Best wishes, AGA Cookshop

A. Good morning Thank you for your query. Yes this glass lid will fit the W2852 frying pan. Kind regards AGA Cookshop

A. Dear Tim, Thank you for your question. The 24cm Berndes lid does fit the 24cm buffet pan but doesn’t go right to the edge of the buffet pan. Our Nantwich store have tried this combination and have advised they think it would be usable. Hope this helps. Kind regards AGA Cookshop

A. Dear Margaret, Without doubt the best by far is one of the cast aluminium AGA pans, which are non-stick. The excellent heat conductive properties of aluminium make them super-efficient with their 6mm machine finished bases and the non-stick is of excellent quality: I don’t use a lot of non-stick utensils but this is one of the few “must haves” in my kitchen. I only use if for heating milk, making white sauce, scrambled eggs and occasionally porridge. Washing up for all of these is an absolute breeze using just a sponge and a little washing up liquid. This pan comes with a lid which forms a very good seal, important if you also want to use it to make overnight AGA porridge in the Simmering Oven with traditional oatmeal. The smaller, 16cm version has a pouring lip which is not sealed by its lid; if you only want it for heating milk, then you might prefer this one, but the one I have suggested is more versatile due to its sealing lid. Even though it is non-stick I have found over the years that it is always worth rinsing out a milk pan with cold water for a few seconds before pouring in the cold milk and heating it on the AGA Simmering Plate. Likewise, once emptied, immediately fill with cold water; both these tips make the washing up even easier and faster. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Patricia, Thank you for your question. Please ensure the AGA saucepan you purchase has a wide enough base to sit securely on the gas hob this should prevent it falling off. Kind regards AGA Cookshop

A. Hi Ron, Thank you for your question. The diameter of the base of the saucepan that touches the hotplate is approx 15cm and it holds four pints. Kind regards AGA Cookshop

A. Good morning Thank you for your query. This griddle is not designed to fit onto the runners of the AGA. Kind regards AGA Cookshop

A. Good morning Thank you for your query. Yes, the griddle can be used in the Total Control. If you would like to use this on the floor of the oven, we recommend that it is placed onto a grid shelf at the bottom of the oven. Kind regards AGA Cookshop

A. Good morning Thank you for your query. The griddle can be washed in the dishwasher, however we recommend that this is hand washed to increase the longevity of the product. Kind regards AGA Cookshop

A. Good afternoon Thank you for your query. The cast aluminium griddle will not fit in a Rayburn oven. Please accept our apologies for any inconvenience this may cause. Kind regards AGA Cookshop

A. Good afternoon Thank you for your query. We do not recommend that the oven griddle is used on the hotplate. Kind regards AGA Cookshop

A. Hello Lindsay Thank you for your question. Our Rectangular oven griddle will fit in both AGA and Rayburn cookers. Kind regards AGA Cookshop

A. Hi Ishbel, No we do not recommend the cast aluminium griddle is used on the hotplate. It is for oven use. Kind regards AGA Cookshop

A. Dear Sharon I have checked with my colleagues at AGA CookShop, as sometimes there are considerations to be taken into account before I pen my answer… It is a mistake, but one they will quickly address. Thank you for drawing it to our attention. To work best, this product does need to be pre-heated for up to five minutes on the floor of the Roasting Oven. If you AGA is a Total Control or City 60 (now renamed as the AGA 60, with no change to this cooker’s specification), then the supplied floor grid needs to be used on the floor, between the griddle and the floor. The reason for this on these models with on-off ovens, there is an element embedded in the base of this oven and not to use the supplied floor grid would risk over-heating the griddle. The floor grid is a special accessory only necessary with the Total Control and AGA 60 models. The cooking results with the griddle are comparable on all AGA cookers, provided this caveat is observed. Note that it is not recommended to pre-heat the griddle for longer than five minutes; similarly, it should not be left in the oven for prolonged periods unused, as damage to the non-stick lining could be caused. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Alison I find that the timings are about the same as the oven heat does help but that only makes up for the fact that the base of the oven – and therefore the temperature of the new oven griddle – is a little less fierce than when using a pan on the hotter Boiling Plate. When you are baby-sitting several steaks at the same time, this scenario is most welcome as it is harder to over-cook a steak this way when you don’t mean to. My advice is always this, after purchasing the best steaks I can find, i.e. grass-fed for preference, as aged as possible, with a dark garnet colour and nice yellow fat with decent marbling etc.: Pat the steaks dry with lots of kitchen paper when you remove them from the refrigerator and bring them to room temperature before you are ready to cook them and have a platter warming in the Simmering Oven or Warming Oven ahead of time on which you can rest the steaks once cooked – the thicker they are the longer they benefit from resting: “Sear fast, rest slow” is the most important steak cooking mantra to always have at the forefront of your thinking, on any cooker. If you don’t fancy the hassle of making a sauce, I love the simplicity of a good slug of Dijon mustard stirred into a tub of full-fat crème fraîche to serve to hand with the steaks. Just a thought. Have fun with your new oven griddle. Best wishes Richard Maggs The AGA Cookery Doctor

A. Good morning Rachel Thank you for your question. The rectangular oven griddle is not suitable for use on an induction hob. Kind regards AGA Cookshop

A. Hello Roz Yes, you can leave the griddle on the floor of your oven to cook on. However, you can also cook on it by using our grill rack to have higher up in the oven. Kind regards AGA Cookshop

A. Dear Marian I would suggest a cast aluminium pan, as this durable metal is strong yet light. Choose from either an AGA cast aluminium wok or a sauté pan – the latter isn’t the classic shape but is more multi-purpose and still gives excellent results for a stir-fry on the AGA Boiling Plate. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Good afternoon Kirsty Thank you for your query. To remove the handle on your wok, simply pull the AGA branded button at the base of the handle towards you whilst lifting the handle itself upward. This should then release from the body of the wok. Kind regards AGA Cookshop

A. Good morning Thank you for your question. The 30cm Cast Aluminium Wok can be heated up to 260 C maximum with food included. We recommend that you use a medium heat to warm the wok prior to cooking with food. Kind Regards AGA Cookshop

A. Good Afternoon, Thank you for your question. The 28cm AGA Induction Cast Aluminium Sauté Pan is suitable for use on all heat sources and all AGA ovens. Kind Regards, AGA Cookshop

A. Good Afternoon, Thank you for your question. Please call our customer service team on 0800 8046296 quoting the part number W3127. They will be able to order a new cast aluminium handle for you over the phone. Kind Regards, AGA Cookshop

A. Good Afternoon, Thank you for your question. Yes, the 24cm AGA Induction Cast Aluminium Fry Pan is suitable for use on all heat sources. Kind Regards, AGA Cookshop

A. Good afternoon. Thanks for contacting us at AGA Cookshop. The 2lb loaf pan is 22.5 x 12 x 9cm. The 1lb loaf pan is 21 x 13 x 7.5cm With Kindest Regards AGA Cookshop team

A. Hi Sue, Thank you for your question. No the non-stick square cake tin will not slide directly onto the AGA oven runners. All the baking trays on this page will fit onto the runner. http://www.agacookshop.co.uk/essentials.html Regards AGA Cookshop

A. Good morning Chrissie Thank you for your question. We have a number of fabulous recipes that would suit this tin. These are all available at the following link?: http://www.agacookshop.co.uk/recipes.html Kind regards AGA Cookshop

A. Dear Ruth, Thank you for your question. This roasting tin doesn't go on the runners, however we do sell stainless steel, enamelled and hard anodised roasting tins that do fit on the runners: http://www.agacookshop.co.uk/enamelled-roasting-tins.html http://www.agacookshop.co.uk/hard-anodised-aga-roasting-tin.html http://www.agacookshop.co.uk/hard-anodised-roasting-tins.html? http://www.agacookshop.co.uk/stainless-steel-roasting-tins.html Best wishes, AGA Cookshop.

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A. Dear Karin, Thank you for your question. We do not recommend using the AGA roasting tins on the hotplates of the AGA. We advise that any contents from the tin are transferred to a saucepan to continue cooking safely on the AGA hotplate. Hope this helps. Kind regards AGA Cookshop

A. Good Morning, Thank you for your question. We would recommend hand-washing the AGA Roasting Tin to avoid damaging the non-stick coating. Kind Regards, AGA Cookshop

A. Dear Vicki, Thank you for your question, we certainly value this feedback. Currently, this teapot is only available in cream. Best wishes, AGA Cookshop.

A. Good morning Nicky Thank you for your question. Please contact our customer services deparment on 0345 3452823 who will be able to arrange for a replacement lid for you. Kind regards AGA Cookshop

A. Good Morning Susan, Thank you for contacting us. Yes, we do have replacement tea pot lids If you contact us on 0800 804 6296, we can arrange getting a replacement lid to you. Best Wishes The AGA Cook Shop Team

A. Good morning Thank you for your query. The diameter of the splatter guard is 33cm. Kind regards AGA Cookshop

A. Good Morning, Thank you for your question. The Splatter Guard is 33cm in diameter. Kind Regards, AGA Cookshop

A. Hi Emma, Thank you for your question. There is a 0.7cm clearance from the work surface to the underside of the trivet and 1.9cm from the work surface to the top of the trivet. Kind Regards AGA Cookshop

A. Dear Tina Using semolina or flour as a dry lubricant or release agent is absolutely the route to go. As this isn’t working my first thought is that your pizza dough is erring on the wet side. The usual way describe the correct texture for a yeast dough is “silky”: I would suggest you work in a little more strong white bread flour next time and you should be good to go, again using some semolina, polenta or flour. My advice would be to have a dummy run when your husband isn’t around before you show off. We are on the third version of AGA pizza baker’s paddle and all have sold well over the last 10 years or so with great feedback, so I am sure if you persevere with a slightly dryer dough all will be well. A final thought: I also use mine to manoeuvre a ceramic flan dish from the back of the floor of the oven to the front, before picking it up with an AGA gauntlet, so it does have other uses. Please do let me know how you get on. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Jill, Thank you for your question. The top plate mats are designed for use on the black hotplate, not the simmering or boiling plate. Best wishes, AGA Cookshop.

A. Thanks for contacting AGA Cookshop. The programmable timer features a magnet, pocket clip stand and loop so you can carry it around with you wherever you are in the house. Warm Wishes The AGA Cookshop team

A. Dear Patrick, Thank you for your question. This clock is battery driven and requires 1 AA battery that could potentially last up to 12 months depending on the brand and quality. There is no electric version of this clock available. We suggest mounting the clock to the wall using the fixing on the back of the clock to hang on a secure screw or nail. Hope this helps. Kind regards AGA Cookshop

A. Hello James Thank you for contacting AGA Cookshop The weight of an individual Spaniel Book end is 1.5kgs Kind Regards

A. Dear Tina, Thank you for your question. The background of the AGA Pheasant hug rug is grey. Kind regards Emma

A. Dear Viv, The larger hug rug is the same as the smaller one and they are both grey background. Kind Regards

A. Hello, thank you for your question. The acrylic coating has been tested to withstand the high temperatures mentioned. The product is machine washable, however for maximum longevity, we recommend wipe clean for the acrylic coated side of the chefs' pad. Kind Regards AGA Cookshop

A. Good morning Nikki Thank you for your question. Unfortunately two of the 24cm Stainless Steel Casseroles will not fit on top of each other in the Aga. You can however fit a 24cm Sauté Casserole W3412 on top of this. Kind Regards AGA Cookshop

A. Good Morning Julia Thank you for your question. The internal depth of the stainless steel saute pan is approximately 6cm.

A. Good morning Mrs Buchanan Thank you for your query. The Rayburn Saute casserole features our older stainless steel design. Both have stacking lids but the main differences are the handles which are larger and easier to grab on the AGA new design stainless steel, along with a brushed finish rather than a shiny finish on the older style Rayburn saute casserole. Kind regards AGA Cookshop

A. Good morning Anthea Thank you for your question. This pan weighs 2.2Kg with the lid on. Kind regards AGA Cookshop

A. Dear Susan, Thank you for your question. The total capacity for the preserving pan is 11 litres, diameter of the pan is 28cm and height is 19cm (not including the lid and knob). I can also confirm that this pan (including body, lid and knob) does fit in all AGA ovens. Best wishes, AGA Cookshop.

A. Dear Diana Yes, I have used it and, in fact, I prefer this design to the traditional jam pan design with either the wide, shallow base or the maslin type with the tapered sides and pail handle. On a conventional domestic electric or gas cooker, boiling jam or marmalade for a set is a big ask, as a large pan base has to fit over a relatively modest heat source. The rolling boil called for can sometimes be more of an over-enthusiastic simmer to be honest; with the AGA cookers large hotplates, provided these are kept scrupulously clean, when you apply a large AGA pan, there is a large disk of hot metal applied to the whole of the base of the pan. If you pre-heat your sugar in a full-size AGA roasting tin in the Simmering Oven for half an hour before you need it, to really heat it up (but it won’t get so hot that it will melt), remove this and add to the simmered and tender fruit in the pan on the Simmering Plate. At the same time, slide in another full-size AGA roasting tin full of your jars to sterilise whilst you complete the jam making. Stir the sugar with the pan still on the Simmering Plate until you are sure that every grain has fully dissolved. When you transfer the pan to the Boiling Plate you will be very impressed: it will very quickly begin to seethe and give you a very healthy rolling boil. You will find that setting point is reach much more easily and quickly. Test using your preferred setting test; I favour well-chilled saucers from the refrigerator, but any of the various setting tests can of course be used. As boiling for a set is much faster, you will be rewarded with bright, jewel-like scarlet berry jams rather than muddy brown versions produced from slower boiling that is all too often the case on a conventional cooker. This pan will also fit into the Simmering Oven, so you can often cook the fruit here until tender, before adding the warmed sugar, after five minutes’ or so cooking on the top of the cooker to start things off. When making marmalade, you can cook the Seville oranges whole in water in the covered pan overnight. In the morning, take the pan out and leave uncovered to cool down whilst you have breakfast – put the sugar in the Simmering Oven to heat up. When cool enough to handle, the tender cooked oranges can then be really easily halved and the pulp scooped out and the pips reserved for placing in a muslin bag etc. You will find that it is really easy to slice the cooked peel into whatever thickness of strips you prefer – an absolute doddle compared with the traditional method of cutting up all that quite hard raw peel. The other reason I like this pan is that it is great for making up a bulk batch of stock, soup, casserole, chilli or curry etc. You can also use it for cooking large batches of rice or pasta. The only caveat I would make, as with any cooker, is that I think you will get the best results when making jams when boiling for a set with a single recipe; if you want to double up, do so for the cooking of the fruit, but divide back into two batches and add the sugar to each and cook at two different times – trying to boil for a set with a large batch will never work as well on any cooker in any pan as with a normal-sized batch. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Diana, Thank you for your question. All AGA stainless steel saucepans and casseroles work on induction hobs. Kind regards AGA Cookshop

A. Good Morning, Thank you for your question. The approximate depth of the Olive Wood Board is 2cm. Kind Regards, AGA Cookshop

A. Good morning Di Thank you for your query. To obtain a replacement lid, please contact our Customer Services team on 0345 3452823. Kind regards AGA Cookshop

A. Dear Sue, Thank you for your question. These pans are designed to fit into the Rayburn and AGA ovens, the flat lids enable them to be stacked in the ovens to make the most of the space. The depth of the product is 10cm. Best wishes, AGA Cookshop.

A. Good afternoon Chris Thank you for your query. The Tepenyaki grill has been designed to fit onto Rangemaster cooker so as such will not fit onto your Masterchef. Please accept our apologies for any inconvenience this may cause. Kind regards AGA Cookshop

A. Good Morning, Thank you for your question. The Rangemaster Teppanyaki Griddle will fit the Classic model provided the cooker was purchased after April 2017. Unfortunately the griddle is not compatible with earlier Classic models. Kind Regards, AGA Cookshop

A. Good Morning, Thank you for your question. Yes, the Rangemaster Sit on Griddle Plate is compatible with the Rangemaster 90cm Kitchener cooker. Kind Regards, AGA Cookshop

A. Good Morning, Thank you for your question. Yes, the Rangemaster Sit on Griddle Plate is compatible with the Kitchener 90. Kind Regards, AGA Cookshop

A. Good Morning, Thank you for your question. Yes, the Rangemaster Non-Stick Wok will fit the wok ring on a Professional Deluxe 100. We will pass your feedback regarding the manual to the Rangemaster marketing team. Kind Regards, AGA Cookshop

A. God morning Sarah Thank you for your query. Please telephone our Spares department on 0845 217 1201 and a member of the team should be able to assist you with this. Kind regards AGA Cookshop

A. Good Morning, Thank you for your question. The Multi-Purpose Cleaner has been specially formulated to clean the hotplate tops, pan supports, burner caps and rings, doors, sides and plinth, glass panels, stainless steel surfaces, enamel oven interior (light deposits only) and wok ring. Kind Regards, AGA Cookshop

A. Dear Stephen, Thank you for your e mail. The dimensions for the baking tray is 34.2cm x 23.5cm with a depth of 3cm. Best wishes, AGA Cookshop.

A. Dear Susan Yes, you can use this on the floor of the AGA Roasting Oven, its base is finished nice and flat (and thick) for this exact reason. Here’s a neat trick to know about this product: you can make an assembled layered dish, such as shepherd’s pie, lasagne, fish pie, et al. and freeze it. If you need to, you can cook it from frozen on the base of the Roasting Oven floor and it won’t crack. It will obviously take about 50% longer to cook than if it was freshly made or taken from the ‘fridge, but it is really useful to be able to do this on occasion. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Penny, Thank you for your question. The dimensions for the roasting dish are 34.5cm x 25.5cm, with a depth of 5.5cm. Best wishes, AGA Cookshop.

A. Dear Johanne, Thank you for your question. Two white roating dishes will fit together on one runner. Best wishes, AGA Cookshop.

A. Dear Caroline, Many thanks for your question. We can confirm that the dish comes with a lifetime guarantee on manufacturing defects. This does not cover misuse or breakages. Best wishes, AGA Cookshop.

A. Good afternoon Thank you for your query. The Portmeirion Delamere Rural oven to tableware does not feature a non-stick coating, however is is microwave, freezer and dishwasher safe. Kind regards AGA Cookshop

A. Good Afternoon Thank you for your query. The Portmeirion Delamere Rural oven to tableware is made of porcelain which is vitreous coated which means glazed and fired at high temperatures. Kind regards AGA Cookshop

A. Safe to use when full from frozen – make and freeze a shepherd’s or fish pie or any layered lasagne dish, cover and freeze. Cook from frozen on the floor of the Roasting Oven (on the floor grid on Total Control or AGA 60 models) and it will defrost and cook without cracking. Allow 50% longer cooking time.

A. Dear Jenny, Thank you for your question. We are sorry to hear the issue you are having with your roasting dish. Please contact our customer service team and they will be happy to help you. 0800 8046296 (from a landline) or 0345 3452823 (from a mobile phone). Email at acookshop@agarangemaster.co.uk Kind regards AGA Cookshop

A. Perfect for quiches and flans – with no need to bake the pastry blind. Line with raw pastry and add your favourite filling. Whisk 3 eggs and 300 ml of double cream or crème fraîche with some seasoning. Pour over and cook on the floor of the Roasting Oven for about 25 minutes.

A. Good afternoon Andrea Thank you for your query. Our range of Portmeirion items are scratch resistant so you can clean as normal as also place in the dishwasher. Kind regards AGA Cookshop

A. Hello Amelia, The stainless steel casseroles can be used on all parts of the AGA including hot plate, simmering plate and in the ovens. Kind Regards

A. Good Morning, Thank you for your question. Yes, the AGA Stacking Casseroles are simmer plate and oven friendly. If out for a long period of time, we would recommend placing the Stacking Casserole in the simmering oven. Kind Regards, AGA Cookshop

A. Good Morning, Thank you for your question. The AGA Stacking Casseroles can be used on the simmering plate. Kind Regards, AGA Cookshop

A. Good Morning, Thank you for your question. The AGA stacking casseroles can be used on the simmering plate and on the floor of the roasting oven if placed on a grid shelf first. Kind Regards, AGA Cookshop

A. Dear Sarah, Thank you for your question and we are really happy to hear that you love our roaster. This range is so versatile and we can confirm that every piece in this range is freezer safe, apart from the glass lids. Best wishes, AGA Cookshop.

A. Dear Meg, Thank you for your question. The dimensions for the roaster are 40 x 25.5cm. Best wishes, AGA Cookshop.

A. Dear Maureen, Thank you for your question. The lid is a griddle and is great for steaks and kebabs, etc. Best wishes, AGA Cookshop.

A. Good Morning Terry Thank you for your question. The roaster can be used on both the Simmering Plate and the Boiling Plate. Kind regards AGA Cookshop

A. Good Afternoon Thank you for your query. The handles of the roaster are not designed to fit directly onto the runners of the AGA. Kind regards AGA Cookshop

A. Thank you for your query. The dimensions of the cast aluminium roaster are the interior measurements. The height with the lid on is 13cm, and with the lid inverted it is 10.5cm. Kind regards AGA Cookshop

A. Dear John This is the baby to consider: http://www.agacookshop.co.uk/aga-cast-aluminium-rectangular-double-roaster.html It is primarily sold to my mind for covered roasting in a conventional oven, keeping the oven itself from getting too dirty from splashes. As roasting strictly speaking is defined “cooking of food using radiant dry heat” (Larousse Gastronomique), such use is not really roasting at all, but baking, but that is not your concern. The Aga Roasting Oven does fulfil the requirement as it uses radiant heat as the primary means of transferring heat to the food being cooked and it is a dry environment, as steam is not contained (as with the covered roaster), but taken away by means of the oven venting system. Where this utensil will hopefully score for you is used for roasting without its lid. Then it will continue to roast using radiant heat. The 6mm flat base can also be used on the Aga hotplates and makes excellent conduct when you want to finish the dish by making gravy or a sauce in the base, both when making the roux and when you whisk in the liquids. The lid is also a ridged griddle and works on the Aga Boiling Plate to grill steaks, chops, cutlets and meatier cuts of fish such as tuna, marlin and swordfish. It is also good with chicken breasts for a chicken Caesar salad and for cooking liver, plus of course for griddling any vegetables: I use it for aubergine slices when making mousakka. Its final use of course is as an excellent casserole: brown the meat in batches in the large base, placing each batch in turn when well browned in the upturned lid. Then continue with the alliums and so on and then return the resting ingredients to the base, add the remaining items and pour over the stock, wine or beer etc. Its base will come quickly to simmering point before you give a couple of minutes on the Simmering Plate. Cover and transfer to the Simmering Oven to cook “low and slow” for 2-4 hours, depending on the cut of meat. The only drawback is that this utensil has to be used front to back in the ovens; it is not designed to hang from the oven runners like the normal Aga roasting tins. Nevertheless, I think it is perfect for what you have described. I hope that helps. If you require any further information, please do not hesitate to contact us again. Assuring you of our best attention at all times. Best wishes Richard Maggs The AGA Cookery Doctor

A. Good morning Nigel Thank you for your question. Our cast aluminium cookware is suitable for all heat sources except induction and as this is cast aluminium, it should not cause any discolouration. Kind regards AGA Cookshop

A. Dear Marie, Thank you for your question. The AGA roaster with griddle lid has a usable capacity of 4 litres and the lid has a usable capacity of 1.5 litres. Kind regards AGA Cookshop

A. Dear Marie, Thank you for your question. Yes the AGA roaster with griddle lid will fit in the Rayburn ovens. Kind regards AGA Cookshop

A. Dear Jennifer, Thank you for your question. We are sorry to hear of your issue with your roaster. Please contact our customer service team who will be happy to help: 0800 8046296 (from a landline) or 0345 3452823 (from a mobile phone) Email at acookshop@agarangemaster.co.uk Kind regards AGA Cookshop

A. Good morning, Thank you for contacting AGA Cookshop. The AGA cast aluminium range is suitable for all heat sources apart from induction. The AGA cast Iron grill pan works very well on induction and can also be placed in the oven. I do hope you find this helpful and any further questions, please do not hesitate to contact us. Best Wishes

A. Dear Jane, Thank you for your question. We don't recommend dishwashing this range, to ensure you receive longevity from your pans. The non-stick AGA cast aluminium range is so easy to clean, just a wipe with hot soapy water. Best wishes, AGA Cookshop

A. Dear Alison, Thank you for your question. The AGA cast aluminium sauté pan can be used on the floor of the roasting oven but only for a short period of time. The sauté pan is suitable for use on the boiling plate too. Kind regards AGA Cookshop

A. Dear Heather, Thank you for your question, we can confirm that these lids will fit the ceramic coated saute pans. Best wishes, AGA Cookshop.

A. Good Afternoon Mike Thank you for your query. The stainless steel lids on the cast aluminium saucepans are simmering oven safe. Kind regards AGA Cookshop

A. Dear Margaret Without doubt the best by far is one of the cast aluminium AGA pans, which are non-stick. The excellent heat conductive properties of aluminium make them super-efficient with their 6mm machine finished bases and the non-stick is of excellent quality: I don’t use a lot of non-stick utensils but this is one of the few “must haves” in my kitchen. I only use if for heating milk, making white sauce, scrambled eggs and occasionally porridge. Washing up for all of these is an absolute breeze using just a sponge and a little washing up liquid. The one I would recommend comes with a lid which forms a very good seal, important if you also want to use it to make overnight AGA porridge in the Simmering Oven with traditional oatmeal: http://www.agacookshop.co.uk/cookware/saucepans/18cm-cast-aluminium-saucepan.html The smaller, 16cm version has a pouring lip which is not sealed by its lid; if you only want it for heating milk, then you might prefer this one, but the one I have suggested is more versatile due to its sealing lid. Even though it is non-stick I have found over the years that it is always worth rinsing out a milk pan with cold water for a few seconds before pouring in the cold milk and heating it on the AGA Simmering Plate. Likewise, once emptied, immediately fill with cold water; both these tips make the washing up even easier and faster. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Hi Amanda, Thank you for your question. Yes you receive the removable handle and stainless steel lid when purchasing an AGA cast aluminium saucepan. Kind regards AGA Cookshop

A. Good morning Thank you for your query. This griddle is not designed to fit onto the runners of the AGA. Kind regards AGA Cookshop

A. Good morning Thank you for your query. Yes, the griddle can be used in the Total Control. If you would like to use this on the floor of the oven, we recommend that it is placed onto a grid shelf at the bottom of the oven. Kind regards AGA Cookshop

A. Good morning Thank you for your query. The griddle can be washed in the dishwasher, however we recommend that this is hand washed to increase the longevity of the product. Kind regards AGA Cookshop

A. Good afternoon Thank you for your query. The cast aluminium griddle will not fit in a Rayburn oven. Please accept our apologies for any inconvenience this may cause. Kind regards AGA Cookshop

A. Good afternoon Thank you for your query. We do not recommend that the oven griddle is used on the hotplate. Kind regards AGA Cookshop

A. Hello Lindsay Thank you for your question. Our Rectangular oven griddle will fit in both AGA and Rayburn cookers. Kind regards AGA Cookshop

A. Hi Ishbel, No we do not recommend the cast aluminium griddle is used on the hotplate. It is for oven use. Kind regards AGA Cookshop

A. Dear Sharon I have checked with my colleagues at AGA CookShop, as sometimes there are considerations to be taken into account before I pen my answer… It is a mistake, but one they will quickly address. Thank you for drawing it to our attention. To work best, this product does need to be pre-heated for up to five minutes on the floor of the Roasting Oven. If you AGA is a Total Control or City 60 (now renamed as the AGA 60, with no change to this cooker’s specification), then the supplied floor grid needs to be used on the floor, between the griddle and the floor. The reason for this on these models with on-off ovens, there is an element embedded in the base of this oven and not to use the supplied floor grid would risk over-heating the griddle. The floor grid is a special accessory only necessary with the Total Control and AGA 60 models. The cooking results with the griddle are comparable on all AGA cookers, provided this caveat is observed. Note that it is not recommended to pre-heat the griddle for longer than five minutes; similarly, it should not be left in the oven for prolonged periods unused, as damage to the non-stick lining could be caused. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Alison I find that the timings are about the same as the oven heat does help but that only makes up for the fact that the base of the oven – and therefore the temperature of the new oven griddle – is a little less fierce than when using a pan on the hotter Boiling Plate. When you are baby-sitting several steaks at the same time, this scenario is most welcome as it is harder to over-cook a steak this way when you don’t mean to. My advice is always this, after purchasing the best steaks I can find, i.e. grass-fed for preference, as aged as possible, with a dark garnet colour and nice yellow fat with decent marbling etc.: Pat the steaks dry with lots of kitchen paper when you remove them from the refrigerator and bring them to room temperature before you are ready to cook them and have a platter warming in the Simmering Oven or Warming Oven ahead of time on which you can rest the steaks once cooked – the thicker they are the longer they benefit from resting: “Sear fast, rest slow” is the most important steak cooking mantra to always have at the forefront of your thinking, on any cooker. If you don’t fancy the hassle of making a sauce, I love the simplicity of a good slug of Dijon mustard stirred into a tub of full-fat crème fraîche to serve to hand with the steaks. Just a thought. Have fun with your new oven griddle. Best wishes Richard Maggs The AGA Cookery Doctor

A. Good morning Rachel Thank you for your question. The rectangular oven griddle is not suitable for use on an induction hob. Kind regards AGA Cookshop

A. Hello Roz Yes, you can leave the griddle on the floor of your oven to cook on. However, you can also cook on it by using our grill rack to have higher up in the oven. Kind regards AGA Cookshop

A. Hello Sharon, Yes, the new induction cast aluminium is also a great range to use on the traditional hot plates. Kind Regards AGA Cookshop

A. Good afternoon Sharon Thank you for your question The 24cm Glass Lid (W3061) will fit the 24cm Fry pan (W3064) & 28cm Glass Lid (W3058) will fit the 28cm Fry Pan (W3060) Kind Regards

A. Good Afternoon, Thank you for your question. The AGA Cast Aluminium 24cm Round Casserole with Skillet Lid weighs 2.1kg, which will be considerably lighter than a traditional Cast Iron Casserole. Kind Regards, AGA Cookshop

A. Dear Stephen, Thank you for your e mail. The dimensions for the baking tray is 34.2cm x 23.5cm with a depth of 3cm. Best wishes, AGA Cookshop.

A. Dear Susan Yes, you can use this on the floor of the AGA Roasting Oven, its base is finished nice and flat (and thick) for this exact reason. Here’s a neat trick to know about this product: you can make an assembled layered dish, such as shepherd’s pie, lasagne, fish pie, et al. and freeze it. If you need to, you can cook it from frozen on the base of the Roasting Oven floor and it won’t crack. It will obviously take about 50% longer to cook than if it was freshly made or taken from the ‘fridge, but it is really useful to be able to do this on occasion. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Penny, Thank you for your question. The dimensions for the roasting dish are 34.5cm x 25.5cm, with a depth of 5.5cm. Best wishes, AGA Cookshop.

A. Dear Johanne, Thank you for your question. Two white roating dishes will fit together on one runner. Best wishes, AGA Cookshop.

A. Dear Caroline, Many thanks for your question. We can confirm that the dish comes with a lifetime guarantee on manufacturing defects. This does not cover misuse or breakages. Best wishes, AGA Cookshop.

A. Good afternoon Thank you for your query. The Portmeirion Delamere Rural oven to tableware does not feature a non-stick coating, however is is microwave, freezer and dishwasher safe. Kind regards AGA Cookshop

A. Good Afternoon Thank you for your query. The Portmeirion Delamere Rural oven to tableware is made of porcelain which is vitreous coated which means glazed and fired at high temperatures. Kind regards AGA Cookshop

A. Safe to use when full from frozen – make and freeze a shepherd’s or fish pie or any layered lasagne dish, cover and freeze. Cook from frozen on the floor of the Roasting Oven (on the floor grid on Total Control or AGA 60 models) and it will defrost and cook without cracking. Allow 50% longer cooking time.

A. Dear Jenny, Thank you for your question. We are sorry to hear the issue you are having with your roasting dish. Please contact our customer service team and they will be happy to help you. 0800 8046296 (from a landline) or 0345 3452823 (from a mobile phone). Email at acookshop@agarangemaster.co.uk Kind regards AGA Cookshop

A. Perfect for quiches and flans – with no need to bake the pastry blind. Line with raw pastry and add your favourite filling. Whisk 3 eggs and 300 ml of double cream or crème fraîche with some seasoning. Pour over and cook on the floor of the Roasting Oven for about 25 minutes.

A. Good afternoon Andrea Thank you for your query. Our range of Portmeirion items are scratch resistant so you can clean as normal as also place in the dishwasher. Kind regards AGA Cookshop

A. Good Morning, Thank you for your question. The AGA Stacking Casseroles can be used on the simmering plate. Kind Regards, AGA Cookshop

A. Good Morning, Thank you for your question. Yes, the AGA Stacking Casseroles are dishwasher safe. Kind Regards, AGA Cookshop

A. Dear Tim, Thank you for your question. The 24cm Berndes lid does fit the 24cm buffet pan but doesn’t go right to the edge of the buffet pan. Our Nantwich store have tried this combination and have advised they think it would be usable. Hope this helps. Kind regards AGA Cookshop

A. Dear Heather, Thank you for your question, we can confirm that these lids will fit the ceramic coated saute pans. Best wishes, AGA Cookshop.

A. Good Afternoon Mike Thank you for your query. The stainless steel lids on the cast aluminium saucepans are simmering oven safe. Kind regards AGA Cookshop

A. Dear Margaret Without doubt the best by far is one of the cast aluminium AGA pans, which are non-stick. The excellent heat conductive properties of aluminium make them super-efficient with their 6mm machine finished bases and the non-stick is of excellent quality: I don’t use a lot of non-stick utensils but this is one of the few “must haves” in my kitchen. I only use if for heating milk, making white sauce, scrambled eggs and occasionally porridge. Washing up for all of these is an absolute breeze using just a sponge and a little washing up liquid. The one I would recommend comes with a lid which forms a very good seal, important if you also want to use it to make overnight AGA porridge in the Simmering Oven with traditional oatmeal: http://www.agacookshop.co.uk/cookware/saucepans/18cm-cast-aluminium-saucepan.html The smaller, 16cm version has a pouring lip which is not sealed by its lid; if you only want it for heating milk, then you might prefer this one, but the one I have suggested is more versatile due to its sealing lid. Even though it is non-stick I have found over the years that it is always worth rinsing out a milk pan with cold water for a few seconds before pouring in the cold milk and heating it on the AGA Simmering Plate. Likewise, once emptied, immediately fill with cold water; both these tips make the washing up even easier and faster. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Hi Amanda, Thank you for your question. Yes you receive the removable handle and stainless steel lid when purchasing an AGA cast aluminium saucepan. Kind regards AGA Cookshop

A. Good morning Thank you for your query. The base of our stainless steel pans has a disk of aluminium sandwiched between the stainless steel base and the bottom of the pan to aid maximum heat distribution. Kind regards AGA Cookshop

A. Good afternoon Kate Thank you for your query. Yes, our stainless steel saucepans and casseroles can all be used on an induction hob. Kind regards AGA Cookshop

A. Good morning Paul Thank you for your question. Our stainless steel pans are suitable for use on all heat sources including induction. Kind regards AGA Cookshop

A. Good morning Rachel Thank you for your question. Our stainless steel pans are suitable for use in the dishwasher. Kind regards AGA Cookshop

A. Good morning Thank you for your query. The base of our stainless steel pans has a disk of aluminium sandwiched between the stainless steel base and the bottom of the pan to aid maximum heat distribution. Kind regards AGA Cookshop

A. Good afternoon Kate Thank you for your query. Yes, our stainless steel saucepans and casseroles can all be used on an induction hob. Kind regards AGA Cookshop

A. Good morning Paul Thank you for your question. Our stainless steel pans are suitable for use on all heat sources including induction. Kind regards AGA Cookshop

A. Good morning Rachel Thank you for your question. Our stainless steel pans are suitable for use in the dishwasher. Kind regards AGA Cookshop

A. Mrs Ruscoe, Thank you for your questions, please do call our customer services team on 01952 643 144 and we will be happy to advise on your queries, alternatively, please contact your local AGA shop. Best wishes, AGA Cookshop.

A. Dear Lucy, Thank you for your question. The set of Stainless Steel Casseroles will fit inside each other but will not sit flat due to the handles. However they will stack neatly with the lids on - making them easier to access in the kitchen cupboard. We hope that helps. Kind regards AGA Cookshop

A. Good morning Claire Thank you for your question. Yes, our stainless steel cookware is suitable for all heat sources including induction. Kind regards AGA Cookshop

A. Good Morning Julia Thank you for your question. The internal depth of the stainless steel saute pan is approximately 6cm.

A. Good morning Mrs Buchanan Thank you for your query. The Rayburn Saute casserole features our older stainless steel design. Both have stacking lids but the main differences are the handles which are larger and easier to grab on the AGA new design stainless steel, along with a brushed finish rather than a shiny finish on the older style Rayburn saute casserole. Kind regards AGA Cookshop

A. Good morning Anthea Thank you for your question. This pan weighs 2.2Kg with the lid on. Kind regards AGA Cookshop

A. Dear Susan, Thank you for your question. The total capacity for the preserving pan is 11 litres, diameter of the pan is 28cm and height is 19cm (not including the lid and knob). I can also confirm that this pan (including body, lid and knob) does fit in all AGA ovens. Best wishes, AGA Cookshop.

A. Dear Diana Yes, I have used it and, in fact, I prefer this design to the traditional jam pan design with either the wide, shallow base or the maslin type with the tapered sides and pail handle. On a conventional domestic electric or gas cooker, boiling jam or marmalade for a set is a big ask, as a large pan base has to fit over a relatively modest heat source. The rolling boil called for can sometimes be more of an over-enthusiastic simmer to be honest; with the AGA cookers large hotplates, provided these are kept scrupulously clean, when you apply a large AGA pan, there is a large disk of hot metal applied to the whole of the base of the pan. If you pre-heat your sugar in a full-size AGA roasting tin in the Simmering Oven for half an hour before you need it, to really heat it up (but it won’t get so hot that it will melt), remove this and add to the simmered and tender fruit in the pan on the Simmering Plate. At the same time, slide in another full-size AGA roasting tin full of your jars to sterilise whilst you complete the jam making. Stir the sugar with the pan still on the Simmering Plate until you are sure that every grain has fully dissolved. When you transfer the pan to the Boiling Plate you will be very impressed: it will very quickly begin to seethe and give you a very healthy rolling boil. You will find that setting point is reach much more easily and quickly. Test using your preferred setting test; I favour well-chilled saucers from the refrigerator, but any of the various setting tests can of course be used. As boiling for a set is much faster, you will be rewarded with bright, jewel-like scarlet berry jams rather than muddy brown versions produced from slower boiling that is all too often the case on a conventional cooker. This pan will also fit into the Simmering Oven, so you can often cook the fruit here until tender, before adding the warmed sugar, after five minutes’ or so cooking on the top of the cooker to start things off. When making marmalade, you can cook the Seville oranges whole in water in the covered pan overnight. In the morning, take the pan out and leave uncovered to cool down whilst you have breakfast – put the sugar in the Simmering Oven to heat up. When cool enough to handle, the tender cooked oranges can then be really easily halved and the pulp scooped out and the pips reserved for placing in a muslin bag etc. You will find that it is really easy to slice the cooked peel into whatever thickness of strips you prefer – an absolute doddle compared with the traditional method of cutting up all that quite hard raw peel. The other reason I like this pan is that it is great for making up a bulk batch of stock, soup, casserole, chilli or curry etc. You can also use it for cooking large batches of rice or pasta. The only caveat I would make, as with any cooker, is that I think you will get the best results when making jams when boiling for a set with a single recipe; if you want to double up, do so for the cooking of the fruit, but divide back into two batches and add the sugar to each and cook at two different times – trying to boil for a set with a large batch will never work as well on any cooker in any pan as with a normal-sized batch. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Diana, Thank you for your question. All AGA stainless steel saucepans and casseroles work on induction hobs. Kind regards AGA Cookshop

A. Good morning Thank you for your query. The base of our stainless steel pans has a disk of aluminium sandwiched between the stainless steel base and the bottom of the pan to aid maximum heat distribution. Kind regards AGA Cookshop

A. Good afternoon Kate Thank you for your query. Yes, our stainless steel saucepans and casseroles can all be used on an induction hob. Kind regards AGA Cookshop

A. Good morning Paul Thank you for your question. Our stainless steel pans are suitable for use on all heat sources including induction. Kind regards AGA Cookshop

A. Good morning Rachel Thank you for your question. Our stainless steel pans are suitable for use in the dishwasher. Kind regards AGA Cookshop

A. Mrs Ruscoe, Thank you for your questions, please do call our customer services team on 01952 643 144 and we will be happy to advise on your queries, alternatively, please contact your local AGA shop. Best wishes, AGA Cookshop.

A. Dear Lucy, Thank you for your question. The set of Stainless Steel Casseroles will fit inside each other but will not sit flat due to the handles. However they will stack neatly with the lids on - making them easier to access in the kitchen cupboard. We hope that helps. Kind regards AGA Cookshop

A. Good morning Claire Thank you for your question. Yes, our stainless steel cookware is suitable for all heat sources including induction. Kind regards AGA Cookshop

A. Good Morning Julia Thank you for your question. The internal depth of the stainless steel saute pan is approximately 6cm.

A. Good morning Mrs Buchanan Thank you for your query. The Rayburn Saute casserole features our older stainless steel design. Both have stacking lids but the main differences are the handles which are larger and easier to grab on the AGA new design stainless steel, along with a brushed finish rather than a shiny finish on the older style Rayburn saute casserole. Kind regards AGA Cookshop

A. Good morning Anthea Thank you for your question. This pan weighs 2.2Kg with the lid on. Kind regards AGA Cookshop

A. Dear Susan, Thank you for your question. The total capacity for the preserving pan is 11 litres, diameter of the pan is 28cm and height is 19cm (not including the lid and knob). I can also confirm that this pan (including body, lid and knob) does fit in all AGA ovens. Best wishes, AGA Cookshop.

A. Dear Diana Yes, I have used it and, in fact, I prefer this design to the traditional jam pan design with either the wide, shallow base or the maslin type with the tapered sides and pail handle. On a conventional domestic electric or gas cooker, boiling jam or marmalade for a set is a big ask, as a large pan base has to fit over a relatively modest heat source. The rolling boil called for can sometimes be more of an over-enthusiastic simmer to be honest; with the AGA cookers large hotplates, provided these are kept scrupulously clean, when you apply a large AGA pan, there is a large disk of hot metal applied to the whole of the base of the pan. If you pre-heat your sugar in a full-size AGA roasting tin in the Simmering Oven for half an hour before you need it, to really heat it up (but it won’t get so hot that it will melt), remove this and add to the simmered and tender fruit in the pan on the Simmering Plate. At the same time, slide in another full-size AGA roasting tin full of your jars to sterilise whilst you complete the jam making. Stir the sugar with the pan still on the Simmering Plate until you are sure that every grain has fully dissolved. When you transfer the pan to the Boiling Plate you will be very impressed: it will very quickly begin to seethe and give you a very healthy rolling boil. You will find that setting point is reach much more easily and quickly. Test using your preferred setting test; I favour well-chilled saucers from the refrigerator, but any of the various setting tests can of course be used. As boiling for a set is much faster, you will be rewarded with bright, jewel-like scarlet berry jams rather than muddy brown versions produced from slower boiling that is all too often the case on a conventional cooker. This pan will also fit into the Simmering Oven, so you can often cook the fruit here until tender, before adding the warmed sugar, after five minutes’ or so cooking on the top of the cooker to start things off. When making marmalade, you can cook the Seville oranges whole in water in the covered pan overnight. In the morning, take the pan out and leave uncovered to cool down whilst you have breakfast – put the sugar in the Simmering Oven to heat up. When cool enough to handle, the tender cooked oranges can then be really easily halved and the pulp scooped out and the pips reserved for placing in a muslin bag etc. You will find that it is really easy to slice the cooked peel into whatever thickness of strips you prefer – an absolute doddle compared with the traditional method of cutting up all that quite hard raw peel. The other reason I like this pan is that it is great for making up a bulk batch of stock, soup, casserole, chilli or curry etc. You can also use it for cooking large batches of rice or pasta. The only caveat I would make, as with any cooker, is that I think you will get the best results when making jams when boiling for a set with a single recipe; if you want to double up, do so for the cooking of the fruit, but divide back into two batches and add the sugar to each and cook at two different times – trying to boil for a set with a large batch will never work as well on any cooker in any pan as with a normal-sized batch. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Diana, Thank you for your question. All AGA stainless steel saucepans and casseroles work on induction hobs. Kind regards AGA Cookshop

A. Hello Sharon, Yes, the new induction cast aluminium is also a great range to use on the traditional hot plates. Kind Regards AGA Cookshop

A. Good afternoon Sharon Thank you for your question The 24cm Glass Lid (W3061) will fit the 24cm Fry pan (W3064) & 28cm Glass Lid (W3058) will fit the 28cm Fry Pan (W3060) Kind Regards

A. Good morning The trio sets are designed to fit on the runners of the AGA cooker. However, these should also fit in a Rangemaster appliance, but will not slide on to any runners inside the ovens on these appliances. Kind regards AGA Cookshop

A. Dear Natalie, Thank you for your question. Yes you can fit two half sizes tins or trays on one AGA oven runner. Kind regards AGA Cookshop

A. Dear Anne, Thank you for your question. This tray does fit onto the AGA oven runners. Best wishes, AGA Cookshop.

A. Dear Mrs. Jay, Thank you for your question. The depth of the tray is 3.3cm and does fit on the AGA oven runners. Best wishes, AGA Cookshop.

A. Dear Paul, Thank you for your question. The grid shelf is plated mild steel. Best wishes, AGA Cookshop.

A. Dear Chris Yes, simply bake the cake or whatever on a grid shelf on the floor of the Roasting Oven with a cold plain shelf on the second set of runners down. This will give the cooking environment you ask for. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Good afternoon Mindy Thank you for your query. It is possible for the AGA toaster to be cleaned in the dishwasher. Kind regards AGA Cookshop

A. Dear Alison, Thank you for your question. The main difference between W1967 and A1847 is the shape of the tin. W1967 and W1966 have straight sides with the full size version being 0.5cm deeper. A1847 and A1848 have sloping sides. Kind regards AGA Cookshop

A. Dear Kelvin, Thank you for your question. The hard anodised roasting tins are not designed for use on the AGA hotplate. To make delicious AGA gravy we suggest you purchase an AGA saucepan or AGA saucepot. Shop our range here http://www.agacookshop.co.uk/cookware/saucepans.html All AGA saucepans are tried and tested for outstanding performance on the AGA hotplates. The classic stainless steel saucepans are dishwasher safe and induction friendly with a 25 year guarantee. Also available in the stainless steel range is the saucepot with stacking lid featuring a non-stick finish and ergonomic handle. The cast aluminum saucepan features a non-stick coating and removable handle for easy transfer from hotplate to oven, with the smaller size pan featuring a pouring lip ideal for milk and sauces. Hope this helps. Kind regards AGA Cookshop

A. Good Morning Thank you for your query. These roasting tins are deisgned to fit on the AGA runners. Kind regards AGA Cookshop

A. Good morning Thank you for your query. We do not recommend that the roasting tins be used on the hot plates. For cooking on the hotplate we recommend any of our saucepans, woks or saute pans. Kind regards AGA Cookshop

A. Good morning Cheryl Thank you for question. Our roasting tins are suitable for use in the roasting ovens. However, if you have a Total Control appliance, we recommend the use of a grid shelf. Kind regards AGA Cookshop

A. Dear Natalie, Thank you for your question. The full size hard anodised roasting tin (W1966) is 5.5cm deep (external) and 5cm internal. Kind regards AGA Cookshop

A. Dear Sue, Thank you for your question. I can confirm that the grill racks are sold separately, and are available here: http://www.agacookshop.co.uk/aga-grill-rack.html Best wishes, AGA Cookshop.

A. Thank you for your query. These enamlled roasting tins are made to fit on the runners of the AGA so will not fit the Rayburn ovens. However, we do have a Rayburn meat tin which is made to fit the runners in the Rayburn cookers at the following link: http://www.agacookshop.co.uk/rayburn-meat-tin.html Kind regards AGA Cookshop

A. Good morning Thank you for your query. Our enamelled steel, white ceramic and stainless steel roasting tins do not contain aluminium. Kind regards AGA Cookshop

A. Good morning Sam Thank you for your question. We do not recommend that our roasting tins are used on the hot plates of the AGA as these would not offer sufficient contact with the hot plate. Kind regards AGA Cookshop

A. Dear Josh, Thank you for your question. Yes the half size enamelled roasting tins fit the Rangemaster DF90 ovens. Kind regards AGA Cookshop

A. Dear Karin, Thank you for your question. These roasting tins can be cleaned in the dishwasher. Warmest wishes, AGA Cookshop.

A. Dear Jayne, Thank you for your question. This tin is designed to be used in the ovens only, not on the top of your cooker. Best wishes, AGA Cookshop.

A. Good morning Stephanie Thank you for your query. Yes, it is safe to freeze the stainless steel roasting tins. Kind regards AGA Cookshop

A. Dear Dawn, Thank you for your question. The half size stainless steel roasting tin is 5.5cm tall and the full size is 8cm tall. Kind regards AGA Cookshop

A. Dear Diana, Thank you for your question. As these trays are made especially for AGA, we can confirm that two half size baking trays will fit together in the oven. Best wishes, AGA Cookshop.

A. Good morning Emily Thank you for your query. We do not recommend that the roasting or baking trays be used on the hot plates of the AGA as this may lead to warping. The best thing for sauces or gravy is to transfer the liquid into one of our stainless steel saucepots available at the following link, before transferring to the hot plates. http://www.agacookshop.co.uk/cookware/new-aga-stainless-steel/stainless-steel-sauce-pots.html Kind regards AGA Cookshop

A. Dear Sam, Thank you for your question. We would recommend cleaning the AGA hard anodised baking trays and roasting tins with a scourer sponge and hot soapy water. It is best to clean the cookware as soon as it is safe to do so to prevent stains baking onto the products. Also using AGA Bake-o-Glide to line your tins and trays will stop food coming into contact with the cookware. Kind regards AGA Cookshop

A. Dear Shelley, Thank you for your question. Yes the hard anodised baking trays and roasting tins can be used on the floor of the AGA cooker. AGA Total Control and AGA 60 owners need to ensure the floor grid is in position and place tins and trays on this. Kind regards AGA Cookshop

A. Dear Jayne, Thank you for your question. This should fit in your AGA. Best wishes, AGA Cookshop.

A. Good morning Abigail We do not recommend that the roasting tins are used on the hot plates as they would not offer optimum heat distibution. The best way to make gravy to the hot plate would be to transfer the liquid into one of our stainless steel saucepots available at the following link: http://www.agacookshop.co.uk/cookware/new-aga-stainless-steel/stainless-steel-sauce-pots.html Kind regards AGA Cookshop

A. Dear Sarah, Thank you for your question and we are really happy to hear that you love our roaster. This range is so versatile and we can confirm that every piece in this range is freezer safe, apart from the glass lids. Best wishes, AGA Cookshop.

A. Dear Meg, Thank you for your question. The dimensions for the roaster are 40 x 25.5cm. Best wishes, AGA Cookshop.

A. Dear Maureen, Thank you for your question. The lid is a griddle and is great for steaks and kebabs, etc. Best wishes, AGA Cookshop.

A. Good Morning Terry Thank you for your question. The roaster can be used on both the Simmering Plate and the Boiling Plate. Kind regards AGA Cookshop

A. Good Afternoon Thank you for your query. The handles of the roaster are not designed to fit directly onto the runners of the AGA. Kind regards AGA Cookshop

A. Thank you for your query. The dimensions of the cast aluminium roaster are the interior measurements. The height with the lid on is 13cm, and with the lid inverted it is 10.5cm. Kind regards AGA Cookshop

A. Dear John This is the baby to consider: http://www.agacookshop.co.uk/aga-cast-aluminium-rectangular-double-roaster.html It is primarily sold to my mind for covered roasting in a conventional oven, keeping the oven itself from getting too dirty from splashes. As roasting strictly speaking is defined “cooking of food using radiant dry heat” (Larousse Gastronomique), such use is not really roasting at all, but baking, but that is not your concern. The Aga Roasting Oven does fulfil the requirement as it uses radiant heat as the primary means of transferring heat to the food being cooked and it is a dry environment, as steam is not contained (as with the covered roaster), but taken away by means of the oven venting system. Where this utensil will hopefully score for you is used for roasting without its lid. Then it will continue to roast using radiant heat. The 6mm flat base can also be used on the Aga hotplates and makes excellent conduct when you want to finish the dish by making gravy or a sauce in the base, both when making the roux and when you whisk in the liquids. The lid is also a ridged griddle and works on the Aga Boiling Plate to grill steaks, chops, cutlets and meatier cuts of fish such as tuna, marlin and swordfish. It is also good with chicken breasts for a chicken Caesar salad and for cooking liver, plus of course for griddling any vegetables: I use it for aubergine slices when making mousakka. Its final use of course is as an excellent casserole: brown the meat in batches in the large base, placing each batch in turn when well browned in the upturned lid. Then continue with the alliums and so on and then return the resting ingredients to the base, add the remaining items and pour over the stock, wine or beer etc. Its base will come quickly to simmering point before you give a couple of minutes on the Simmering Plate. Cover and transfer to the Simmering Oven to cook “low and slow” for 2-4 hours, depending on the cut of meat. The only drawback is that this utensil has to be used front to back in the ovens; it is not designed to hang from the oven runners like the normal Aga roasting tins. Nevertheless, I think it is perfect for what you have described. I hope that helps. If you require any further information, please do not hesitate to contact us again. Assuring you of our best attention at all times. Best wishes Richard Maggs The AGA Cookery Doctor

A. Good morning Nigel Thank you for your question. Our cast aluminium cookware is suitable for all heat sources except induction and as this is cast aluminium, it should not cause any discolouration. Kind regards AGA Cookshop

A. Dear Marie, Thank you for your question. The AGA roaster with griddle lid has a usable capacity of 4 litres and the lid has a usable capacity of 1.5 litres. Kind regards AGA Cookshop

A. Dear Marie, Thank you for your question. Yes the AGA roaster with griddle lid will fit in the Rayburn ovens. Kind regards AGA Cookshop

A. Dear Jennifer, Thank you for your question. We are sorry to hear of your issue with your roaster. Please contact our customer service team who will be happy to help: 0800 8046296 (from a landline) or 0345 3452823 (from a mobile phone) Email at acookshop@agarangemaster.co.uk Kind regards AGA Cookshop

A. Mrs Ruscoe, Thank you for your questions, please do call our customer services team on 01952 643 144 and we will be happy to advise on your queries, alternatively, please contact your local AGA shop. Best wishes, AGA Cookshop.

A. Dear Lucy, Thank you for your question. The set of Stainless Steel Casseroles will fit inside each other but will not sit flat due to the handles. However they will stack neatly with the lids on - making them easier to access in the kitchen cupboard. We hope that helps. Kind regards AGA Cookshop

A. Good morning Claire Thank you for your question. Yes, our stainless steel cookware is suitable for all heat sources including induction. Kind regards AGA Cookshop

A. Good Morning Julia Thank you for your question. The internal depth of the stainless steel saute pan is approximately 6cm.

A. Good morning Mrs Buchanan Thank you for your query. The Rayburn Saute casserole features our older stainless steel design. Both have stacking lids but the main differences are the handles which are larger and easier to grab on the AGA new design stainless steel, along with a brushed finish rather than a shiny finish on the older style Rayburn saute casserole. Kind regards AGA Cookshop

A. Good morning Anthea Thank you for your question. This pan weighs 2.2Kg with the lid on. Kind regards AGA Cookshop

A. Dear Susan, Thank you for your question. The total capacity for the preserving pan is 11 litres, diameter of the pan is 28cm and height is 19cm (not including the lid and knob). I can also confirm that this pan (including body, lid and knob) does fit in all AGA ovens. Best wishes, AGA Cookshop.

A. Dear Diana Yes, I have used it and, in fact, I prefer this design to the traditional jam pan design with either the wide, shallow base or the maslin type with the tapered sides and pail handle. On a conventional domestic electric or gas cooker, boiling jam or marmalade for a set is a big ask, as a large pan base has to fit over a relatively modest heat source. The rolling boil called for can sometimes be more of an over-enthusiastic simmer to be honest; with the AGA cookers large hotplates, provided these are kept scrupulously clean, when you apply a large AGA pan, there is a large disk of hot metal applied to the whole of the base of the pan. If you pre-heat your sugar in a full-size AGA roasting tin in the Simmering Oven for half an hour before you need it, to really heat it up (but it won’t get so hot that it will melt), remove this and add to the simmered and tender fruit in the pan on the Simmering Plate. At the same time, slide in another full-size AGA roasting tin full of your jars to sterilise whilst you complete the jam making. Stir the sugar with the pan still on the Simmering Plate until you are sure that every grain has fully dissolved. When you transfer the pan to the Boiling Plate you will be very impressed: it will very quickly begin to seethe and give you a very healthy rolling boil. You will find that setting point is reach much more easily and quickly. Test using your preferred setting test; I favour well-chilled saucers from the refrigerator, but any of the various setting tests can of course be used. As boiling for a set is much faster, you will be rewarded with bright, jewel-like scarlet berry jams rather than muddy brown versions produced from slower boiling that is all too often the case on a conventional cooker. This pan will also fit into the Simmering Oven, so you can often cook the fruit here until tender, before adding the warmed sugar, after five minutes’ or so cooking on the top of the cooker to start things off. When making marmalade, you can cook the Seville oranges whole in water in the covered pan overnight. In the morning, take the pan out and leave uncovered to cool down whilst you have breakfast – put the sugar in the Simmering Oven to heat up. When cool enough to handle, the tender cooked oranges can then be really easily halved and the pulp scooped out and the pips reserved for placing in a muslin bag etc. You will find that it is really easy to slice the cooked peel into whatever thickness of strips you prefer – an absolute doddle compared with the traditional method of cutting up all that quite hard raw peel. The other reason I like this pan is that it is great for making up a bulk batch of stock, soup, casserole, chilli or curry etc. You can also use it for cooking large batches of rice or pasta. The only caveat I would make, as with any cooker, is that I think you will get the best results when making jams when boiling for a set with a single recipe; if you want to double up, do so for the cooking of the fruit, but divide back into two batches and add the sugar to each and cook at two different times – trying to boil for a set with a large batch will never work as well on any cooker in any pan as with a normal-sized batch. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Diana, Thank you for your question. All AGA stainless steel saucepans and casseroles work on induction hobs. Kind regards AGA Cookshop

A. Good Afternoon, Thank you for your question. The AGA Cast Aluminium 24cm Round Casserole with Skillet Lid weighs 2.1kg, which will be considerably lighter than a traditional Cast Iron Casserole. Kind Regards, AGA Cookshop

A. Good Morning, Thank you for your question. The AGA Stacking Casseroles can be used on the simmering plate. Kind Regards, AGA Cookshop

A. Good Morning, Thank you for your question. Yes, the AGA Stacking Casseroles are dishwasher safe. Kind Regards, AGA Cookshop

A. Good morning The trio sets are designed to fit on the runners of the AGA cooker. However, these should also fit in a Rangemaster appliance, but will not slide on to any runners inside the ovens on these appliances. Kind regards AGA Cookshop

A. Dear Natalie, Thank you for your question. Yes you can fit two half sizes tins or trays on one AGA oven runner. Kind regards AGA Cookshop

A. Good morning Thank you for your query. The base of our stainless steel pans has a disk of aluminium sandwiched between the stainless steel base and the bottom of the pan to aid maximum heat distribution. Kind regards AGA Cookshop

A. Good afternoon Kate Thank you for your query. Yes, our stainless steel saucepans and casseroles can all be used on an induction hob. Kind regards AGA Cookshop

A. Good morning Paul Thank you for your question. Our stainless steel pans are suitable for use on all heat sources including induction. Kind regards AGA Cookshop

A. Good morning Rachel Thank you for your question. Our stainless steel pans are suitable for use in the dishwasher. Kind regards AGA Cookshop

A. Mrs Ruscoe, Thank you for your questions, please do call our customer services team on 01952 643 144 and we will be happy to advise on your queries, alternatively, please contact your local AGA shop. Best wishes, AGA Cookshop.

A. Dear Lucy, Thank you for your question. The set of Stainless Steel Casseroles will fit inside each other but will not sit flat due to the handles. However they will stack neatly with the lids on - making them easier to access in the kitchen cupboard. We hope that helps. Kind regards AGA Cookshop

A. Dear Caroline All AGA branded pans sit flat and have even heat distribution and all can be used at night in the ovens if so desired. I would suggest you consider one of the cast aluminium non-stick lined AGA frying pans – they are our best sellers and work extremely well. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Danny, Thank you for your question. Yes you can purchase replacement handles through our customer service team. You can contact them on 0800 8046296 (from a landline) or 0345 3452823 (from a mobile phone). You can also contact them by email at acookshop@agarangemaster.co.uk Kind regards AGA Cookshop

A. Dear Alison, Thank you for your question. The AGA cast aluminium sauté pan can be used on the floor of the roasting oven but only for a short period of time. The sauté pan is suitable for use on the boiling plate too. Kind regards AGA Cookshop

A. Good Morning Julia Thank you for your question. The internal depth of the stainless steel saute pan is approximately 6cm.

A. Good morning Mrs Buchanan Thank you for your query. The Rayburn Saute casserole features our older stainless steel design. Both have stacking lids but the main differences are the handles which are larger and easier to grab on the AGA new design stainless steel, along with a brushed finish rather than a shiny finish on the older style Rayburn saute casserole. Kind regards AGA Cookshop

A. Good morning Anthea Thank you for your question. This pan weighs 2.2Kg with the lid on. Kind regards AGA Cookshop

A. Dear Marian I would suggest a cast aluminium pan, as this durable metal is strong yet light. Choose from either an AGA cast aluminium wok or a sauté pan – the latter isn’t the classic shape but is more multi-purpose and still gives excellent results for a stir-fry on the AGA Boiling Plate. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Good afternoon Kirsty Thank you for your query. To remove the handle on your wok, simply pull the AGA branded button at the base of the handle towards you whilst lifting the handle itself upward. This should then release from the body of the wok. Kind regards AGA Cookshop

A. Good morning Thank you for your question. The 30cm Cast Aluminium Wok can be heated up to 260 C maximum with food included. We recommend that you use a medium heat to warm the wok prior to cooking with food. Kind Regards AGA Cookshop

A. Hello Sharon, Yes, the new induction cast aluminium is also a great range to use on the traditional hot plates. Kind Regards AGA Cookshop

A. Good afternoon Sharon Thank you for your question The 24cm Glass Lid (W3061) will fit the 24cm Fry pan (W3064) & 28cm Glass Lid (W3058) will fit the 28cm Fry Pan (W3060) Kind Regards

A. Dear Sarah, Thank you for your question and we are really happy to hear that you love our roaster. This range is so versatile and we can confirm that every piece in this range is freezer safe, apart from the glass lids. Best wishes, AGA Cookshop.

A. Dear Meg, Thank you for your question. The dimensions for the roaster are 40 x 25.5cm. Best wishes, AGA Cookshop.

A. Dear Maureen, Thank you for your question. The lid is a griddle and is great for steaks and kebabs, etc. Best wishes, AGA Cookshop.

A. Good Morning Terry Thank you for your question. The roaster can be used on both the Simmering Plate and the Boiling Plate. Kind regards AGA Cookshop

A. Good Afternoon Thank you for your query. The handles of the roaster are not designed to fit directly onto the runners of the AGA. Kind regards AGA Cookshop

A. Thank you for your query. The dimensions of the cast aluminium roaster are the interior measurements. The height with the lid on is 13cm, and with the lid inverted it is 10.5cm. Kind regards AGA Cookshop

A. Dear John This is the baby to consider: http://www.agacookshop.co.uk/aga-cast-aluminium-rectangular-double-roaster.html It is primarily sold to my mind for covered roasting in a conventional oven, keeping the oven itself from getting too dirty from splashes. As roasting strictly speaking is defined “cooking of food using radiant dry heat” (Larousse Gastronomique), such use is not really roasting at all, but baking, but that is not your concern. The Aga Roasting Oven does fulfil the requirement as it uses radiant heat as the primary means of transferring heat to the food being cooked and it is a dry environment, as steam is not contained (as with the covered roaster), but taken away by means of the oven venting system. Where this utensil will hopefully score for you is used for roasting without its lid. Then it will continue to roast using radiant heat. The 6mm flat base can also be used on the Aga hotplates and makes excellent conduct when you want to finish the dish by making gravy or a sauce in the base, both when making the roux and when you whisk in the liquids. The lid is also a ridged griddle and works on the Aga Boiling Plate to grill steaks, chops, cutlets and meatier cuts of fish such as tuna, marlin and swordfish. It is also good with chicken breasts for a chicken Caesar salad and for cooking liver, plus of course for griddling any vegetables: I use it for aubergine slices when making mousakka. Its final use of course is as an excellent casserole: brown the meat in batches in the large base, placing each batch in turn when well browned in the upturned lid. Then continue with the alliums and so on and then return the resting ingredients to the base, add the remaining items and pour over the stock, wine or beer etc. Its base will come quickly to simmering point before you give a couple of minutes on the Simmering Plate. Cover and transfer to the Simmering Oven to cook “low and slow” for 2-4 hours, depending on the cut of meat. The only drawback is that this utensil has to be used front to back in the ovens; it is not designed to hang from the oven runners like the normal Aga roasting tins. Nevertheless, I think it is perfect for what you have described. I hope that helps. If you require any further information, please do not hesitate to contact us again. Assuring you of our best attention at all times. Best wishes Richard Maggs The AGA Cookery Doctor

A. Good morning Nigel Thank you for your question. Our cast aluminium cookware is suitable for all heat sources except induction and as this is cast aluminium, it should not cause any discolouration. Kind regards AGA Cookshop

A. Dear Marie, Thank you for your question. The AGA roaster with griddle lid has a usable capacity of 4 litres and the lid has a usable capacity of 1.5 litres. Kind regards AGA Cookshop

A. Dear Marie, Thank you for your question. Yes the AGA roaster with griddle lid will fit in the Rayburn ovens. Kind regards AGA Cookshop

A. Dear Jennifer, Thank you for your question. We are sorry to hear of your issue with your roaster. Please contact our customer service team who will be happy to help: 0800 8046296 (from a landline) or 0345 3452823 (from a mobile phone) Email at acookshop@agarangemaster.co.uk Kind regards AGA Cookshop

A. Good morning, Thank you for contacting AGA Cookshop. The AGA cast aluminium range is suitable for all heat sources apart from induction. The AGA cast Iron grill pan works very well on induction and can also be placed in the oven. I do hope you find this helpful and any further questions, please do not hesitate to contact us. Best Wishes

A. Dear Jane, Thank you for your question. We don't recommend dishwashing this range, to ensure you receive longevity from your pans. The non-stick AGA cast aluminium range is so easy to clean, just a wipe with hot soapy water. Best wishes, AGA Cookshop

A. Good morning Thank you for your query. This griddle is not designed to fit onto the runners of the AGA. Kind regards AGA Cookshop

A. Good morning Thank you for your query. Yes, the griddle can be used in the Total Control. If you would like to use this on the floor of the oven, we recommend that it is placed onto a grid shelf at the bottom of the oven. Kind regards AGA Cookshop

A. Good morning Thank you for your query. The griddle can be washed in the dishwasher, however we recommend that this is hand washed to increase the longevity of the product. Kind regards AGA Cookshop

A. Good afternoon Thank you for your query. The cast aluminium griddle will not fit in a Rayburn oven. Please accept our apologies for any inconvenience this may cause. Kind regards AGA Cookshop

A. Good afternoon Thank you for your query. We do not recommend that the oven griddle is used on the hotplate. Kind regards AGA Cookshop

A. Hello Lindsay Thank you for your question. Our Rectangular oven griddle will fit in both AGA and Rayburn cookers. Kind regards AGA Cookshop

A. Hi Ishbel, No we do not recommend the cast aluminium griddle is used on the hotplate. It is for oven use. Kind regards AGA Cookshop

A. Dear Sharon I have checked with my colleagues at AGA CookShop, as sometimes there are considerations to be taken into account before I pen my answer… It is a mistake, but one they will quickly address. Thank you for drawing it to our attention. To work best, this product does need to be pre-heated for up to five minutes on the floor of the Roasting Oven. If you AGA is a Total Control or City 60 (now renamed as the AGA 60, with no change to this cooker’s specification), then the supplied floor grid needs to be used on the floor, between the griddle and the floor. The reason for this on these models with on-off ovens, there is an element embedded in the base of this oven and not to use the supplied floor grid would risk over-heating the griddle. The floor grid is a special accessory only necessary with the Total Control and AGA 60 models. The cooking results with the griddle are comparable on all AGA cookers, provided this caveat is observed. Note that it is not recommended to pre-heat the griddle for longer than five minutes; similarly, it should not be left in the oven for prolonged periods unused, as damage to the non-stick lining could be caused. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Alison I find that the timings are about the same as the oven heat does help but that only makes up for the fact that the base of the oven – and therefore the temperature of the new oven griddle – is a little less fierce than when using a pan on the hotter Boiling Plate. When you are baby-sitting several steaks at the same time, this scenario is most welcome as it is harder to over-cook a steak this way when you don’t mean to. My advice is always this, after purchasing the best steaks I can find, i.e. grass-fed for preference, as aged as possible, with a dark garnet colour and nice yellow fat with decent marbling etc.: Pat the steaks dry with lots of kitchen paper when you remove them from the refrigerator and bring them to room temperature before you are ready to cook them and have a platter warming in the Simmering Oven or Warming Oven ahead of time on which you can rest the steaks once cooked – the thicker they are the longer they benefit from resting: “Sear fast, rest slow” is the most important steak cooking mantra to always have at the forefront of your thinking, on any cooker. If you don’t fancy the hassle of making a sauce, I love the simplicity of a good slug of Dijon mustard stirred into a tub of full-fat crème fraîche to serve to hand with the steaks. Just a thought. Have fun with your new oven griddle. Best wishes Richard Maggs The AGA Cookery Doctor

A. Good morning Rachel Thank you for your question. The rectangular oven griddle is not suitable for use on an induction hob. Kind regards AGA Cookshop

A. Hello Roz Yes, you can leave the griddle on the floor of your oven to cook on. However, you can also cook on it by using our grill rack to have higher up in the oven. Kind regards AGA Cookshop

A. Dear Sarah, Thank you for your question and we are really happy to hear that you love our roaster. This range is so versatile and we can confirm that every piece in this range is freezer safe, apart from the glass lids. Best wishes, AGA Cookshop.

A. Dear Meg, Thank you for your question. The dimensions for the roaster are 40 x 25.5cm. Best wishes, AGA Cookshop.

A. Dear Maureen, Thank you for your question. The lid is a griddle and is great for steaks and kebabs, etc. Best wishes, AGA Cookshop.

A. Good Morning Terry Thank you for your question. The roaster can be used on both the Simmering Plate and the Boiling Plate. Kind regards AGA Cookshop

A. Good Afternoon Thank you for your query. The handles of the roaster are not designed to fit directly onto the runners of the AGA. Kind regards AGA Cookshop

A. Thank you for your query. The dimensions of the cast aluminium roaster are the interior measurements. The height with the lid on is 13cm, and with the lid inverted it is 10.5cm. Kind regards AGA Cookshop

A. Dear John This is the baby to consider: http://www.agacookshop.co.uk/aga-cast-aluminium-rectangular-double-roaster.html It is primarily sold to my mind for covered roasting in a conventional oven, keeping the oven itself from getting too dirty from splashes. As roasting strictly speaking is defined “cooking of food using radiant dry heat” (Larousse Gastronomique), such use is not really roasting at all, but baking, but that is not your concern. The Aga Roasting Oven does fulfil the requirement as it uses radiant heat as the primary means of transferring heat to the food being cooked and it is a dry environment, as steam is not contained (as with the covered roaster), but taken away by means of the oven venting system. Where this utensil will hopefully score for you is used for roasting without its lid. Then it will continue to roast using radiant heat. The 6mm flat base can also be used on the Aga hotplates and makes excellent conduct when you want to finish the dish by making gravy or a sauce in the base, both when making the roux and when you whisk in the liquids. The lid is also a ridged griddle and works on the Aga Boiling Plate to grill steaks, chops, cutlets and meatier cuts of fish such as tuna, marlin and swordfish. It is also good with chicken breasts for a chicken Caesar salad and for cooking liver, plus of course for griddling any vegetables: I use it for aubergine slices when making mousakka. Its final use of course is as an excellent casserole: brown the meat in batches in the large base, placing each batch in turn when well browned in the upturned lid. Then continue with the alliums and so on and then return the resting ingredients to the base, add the remaining items and pour over the stock, wine or beer etc. Its base will come quickly to simmering point before you give a couple of minutes on the Simmering Plate. Cover and transfer to the Simmering Oven to cook “low and slow” for 2-4 hours, depending on the cut of meat. The only drawback is that this utensil has to be used front to back in the ovens; it is not designed to hang from the oven runners like the normal Aga roasting tins. Nevertheless, I think it is perfect for what you have described. I hope that helps. If you require any further information, please do not hesitate to contact us again. Assuring you of our best attention at all times. Best wishes Richard Maggs The AGA Cookery Doctor

A. Good morning Nigel Thank you for your question. Our cast aluminium cookware is suitable for all heat sources except induction and as this is cast aluminium, it should not cause any discolouration. Kind regards AGA Cookshop

A. Dear Marie, Thank you for your question. The AGA roaster with griddle lid has a usable capacity of 4 litres and the lid has a usable capacity of 1.5 litres. Kind regards AGA Cookshop

A. Dear Marie, Thank you for your question. Yes the AGA roaster with griddle lid will fit in the Rayburn ovens. Kind regards AGA Cookshop

A. Dear Jennifer, Thank you for your question. We are sorry to hear of your issue with your roaster. Please contact our customer service team who will be happy to help: 0800 8046296 (from a landline) or 0345 3452823 (from a mobile phone) Email at acookshop@agarangemaster.co.uk Kind regards AGA Cookshop

A. Dear Anne, Thank you for your question. This tray does fit onto the AGA oven runners. Best wishes, AGA Cookshop.

A. Dear Mrs. Jay, Thank you for your question. The depth of the tray is 3.3cm and does fit on the AGA oven runners. Best wishes, AGA Cookshop.

A. Dear Stephen, Thank you for your e mail. The dimensions for the baking tray is 34.2cm x 23.5cm with a depth of 3cm. Best wishes, AGA Cookshop.

A. Dear Susan Yes, you can use this on the floor of the AGA Roasting Oven, its base is finished nice and flat (and thick) for this exact reason. Here’s a neat trick to know about this product: you can make an assembled layered dish, such as shepherd’s pie, lasagne, fish pie, et al. and freeze it. If you need to, you can cook it from frozen on the base of the Roasting Oven floor and it won’t crack. It will obviously take about 50% longer to cook than if it was freshly made or taken from the ‘fridge, but it is really useful to be able to do this on occasion. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Penny, Thank you for your question. The dimensions for the roasting dish are 34.5cm x 25.5cm, with a depth of 5.5cm. Best wishes, AGA Cookshop.

A. Dear Johanne, Thank you for your question. Two white roating dishes will fit together on one runner. Best wishes, AGA Cookshop.

A. Dear Caroline, Many thanks for your question. We can confirm that the dish comes with a lifetime guarantee on manufacturing defects. This does not cover misuse or breakages. Best wishes, AGA Cookshop.

A. Dear Alison, Thank you for your question. The main difference between W1967 and A1847 is the shape of the tin. W1967 and W1966 have straight sides with the full size version being 0.5cm deeper. A1847 and A1848 have sloping sides. Kind regards AGA Cookshop

A. Dear Kelvin, Thank you for your question. The hard anodised roasting tins are not designed for use on the AGA hotplate. To make delicious AGA gravy we suggest you purchase an AGA saucepan or AGA saucepot. Shop our range here http://www.agacookshop.co.uk/cookware/saucepans.html All AGA saucepans are tried and tested for outstanding performance on the AGA hotplates. The classic stainless steel saucepans are dishwasher safe and induction friendly with a 25 year guarantee. Also available in the stainless steel range is the saucepot with stacking lid featuring a non-stick finish and ergonomic handle. The cast aluminum saucepan features a non-stick coating and removable handle for easy transfer from hotplate to oven, with the smaller size pan featuring a pouring lip ideal for milk and sauces. Hope this helps. Kind regards AGA Cookshop

A. Good Morning Thank you for your query. These roasting tins are deisgned to fit on the AGA runners. Kind regards AGA Cookshop

A. Good morning Thank you for your query. We do not recommend that the roasting tins be used on the hot plates. For cooking on the hotplate we recommend any of our saucepans, woks or saute pans. Kind regards AGA Cookshop

A. Good morning Cheryl Thank you for question. Our roasting tins are suitable for use in the roasting ovens. However, if you have a Total Control appliance, we recommend the use of a grid shelf. Kind regards AGA Cookshop

A. Dear Natalie, Thank you for your question. The full size hard anodised roasting tin (W1966) is 5.5cm deep (external) and 5cm internal. Kind regards AGA Cookshop

A. Dear Sue, Thank you for your question. I can confirm that the grill racks are sold separately, and are available here: http://www.agacookshop.co.uk/aga-grill-rack.html Best wishes, AGA Cookshop.

A. Thank you for your query. These enamlled roasting tins are made to fit on the runners of the AGA so will not fit the Rayburn ovens. However, we do have a Rayburn meat tin which is made to fit the runners in the Rayburn cookers at the following link: http://www.agacookshop.co.uk/rayburn-meat-tin.html Kind regards AGA Cookshop

A. Good morning Thank you for your query. Our enamelled steel, white ceramic and stainless steel roasting tins do not contain aluminium. Kind regards AGA Cookshop

A. Good morning Sam Thank you for your question. We do not recommend that our roasting tins are used on the hot plates of the AGA as these would not offer sufficient contact with the hot plate. Kind regards AGA Cookshop

A. Dear Josh, Thank you for your question. Yes the half size enamelled roasting tins fit the Rangemaster DF90 ovens. Kind regards AGA Cookshop

A. Dear Karin, Thank you for your question. These roasting tins can be cleaned in the dishwasher. Warmest wishes, AGA Cookshop.

A. Dear Jayne, Thank you for your question. This tin is designed to be used in the ovens only, not on the top of your cooker. Best wishes, AGA Cookshop.

A. Good morning Stephanie Thank you for your query. Yes, it is safe to freeze the stainless steel roasting tins. Kind regards AGA Cookshop

A. Dear Dawn, Thank you for your question. The half size stainless steel roasting tin is 5.5cm tall and the full size is 8cm tall. Kind regards AGA Cookshop

A. Dear Diana, Thank you for your question. As these trays are made especially for AGA, we can confirm that two half size baking trays will fit together in the oven. Best wishes, AGA Cookshop.

A. Good morning Emily Thank you for your query. We do not recommend that the roasting or baking trays be used on the hot plates of the AGA as this may lead to warping. The best thing for sauces or gravy is to transfer the liquid into one of our stainless steel saucepots available at the following link, before transferring to the hot plates. http://www.agacookshop.co.uk/cookware/new-aga-stainless-steel/stainless-steel-sauce-pots.html Kind regards AGA Cookshop

A. Dear Sam, Thank you for your question. We would recommend cleaning the AGA hard anodised baking trays and roasting tins with a scourer sponge and hot soapy water. It is best to clean the cookware as soon as it is safe to do so to prevent stains baking onto the products. Also using AGA Bake-o-Glide to line your tins and trays will stop food coming into contact with the cookware. Kind regards AGA Cookshop

A. Dear Shelley, Thank you for your question. Yes the hard anodised baking trays and roasting tins can be used on the floor of the AGA cooker. AGA Total Control and AGA 60 owners need to ensure the floor grid is in position and place tins and trays on this. Kind regards AGA Cookshop

A. Dear Joy, Thank you for your question. The tray is around 3cm deep. We do have a tin that is specifically for tray bakes: http://www.agacookshop.co.uk/tray-bake-pans.html Best wishes, AGA Cookshop.

A. Good afternoon Thank you for your query. The Portmeirion Delamere Rural oven to tableware does not feature a non-stick coating, however is is microwave, freezer and dishwasher safe. Kind regards AGA Cookshop

A. Good Afternoon Thank you for your query. The Portmeirion Delamere Rural oven to tableware is made of porcelain which is vitreous coated which means glazed and fired at high temperatures. Kind regards AGA Cookshop

A. Safe to use when full from frozen – make and freeze a shepherd’s or fish pie or any layered lasagne dish, cover and freeze. Cook from frozen on the floor of the Roasting Oven (on the floor grid on Total Control or AGA 60 models) and it will defrost and cook without cracking. Allow 50% longer cooking time.

A. Dear Jenny, Thank you for your question. We are sorry to hear the issue you are having with your roasting dish. Please contact our customer service team and they will be happy to help you. 0800 8046296 (from a landline) or 0345 3452823 (from a mobile phone). Email at acookshop@agarangemaster.co.uk Kind regards AGA Cookshop

A. Perfect for quiches and flans – with no need to bake the pastry blind. Line with raw pastry and add your favourite filling. Whisk 3 eggs and 300 ml of double cream or crème fraîche with some seasoning. Pour over and cook on the floor of the Roasting Oven for about 25 minutes.

A. Good afternoon Andrea Thank you for your query. Our range of Portmeirion items are scratch resistant so you can clean as normal as also place in the dishwasher. Kind regards AGA Cookshop

A. Good morning Di Thank you for your query. To obtain a replacement lid, please contact our Customer Services team on 0345 3452823. Kind regards AGA Cookshop

A. Dear Sue, Thank you for your question. These pans are designed to fit into the Rayburn and AGA ovens, the flat lids enable them to be stacked in the ovens to make the most of the space. The depth of the product is 10cm. Best wishes, AGA Cookshop.

A. Dear Sue, Thank you for your question. Our Chefs' pads are designed for a multitude of uses. including protecting the lids when removing hot dishes from the oven and placing on the top of the lids. It is not recommended to leave them unattended for long periods of time on top of your AGA hotplate lids. With Kind Regards AGA Cookshop

A. Dear Lesley Thank you for your question Our Chefs' pads are designed for a multitude of uses, including protecting the lids when removing hot dishes from the oven and placing on the top of the lids. It is not recommended to leave them unattended for long periods of time on top of your Aga hotplate lids . With Kind Regards AGA Cookshop

A. Dear Hattie, Thank you for your question. Our chef's pads are designed for a multitude of uses, and are not designed to be left on the lids of the AGA for long periods of time. For this reason, our chef's pads do not feature any kind of loops to be attached to the AGA lids. Best wishes, AGA Cookshop.

A. Good afternoon Dawn Thank you for your question. Our chefs' pads are produced without loops as these can be deemed a fire hazard. Kind regards AGA Cookshop

A. Hello, thank you for your question. The acrylic coating has been tested to withstand the high temperatures mentioned. The product is machine washable, however for maximum longevity, we recommend wipe clean for the acrylic coated side of the chefs' pad. Kind Regards AGA Cookshop

A. Good Morning, Thank you for your question. Unfortunately both our Deck The Halls and Christmas Kiss designs are currently only available on Chefs' Pads. We really appreciate your feedback and will forward to our product development team for consideration. Kind Regards, AGA Cookshop

A. Dear Sally, Thank you for your question. The AGA hand towels are sold singularly. The website has been amended to show this. Kind regards Emma

A. Good Morning Lauren Thank you for your question. The AGA gauntlets are sold as single. Kind regards AGA Cookshop

A. Good Morning Lauren Thank you for your question. The AGA gauntlets are sold as single. Kind regards AGA Cookshop

A. Good afternoon Dawn Thank you for your question. Our chefs' pads are produced without loops as these can be deemed a fire hazard. Kind regards AGA Cookshop

A. Good morning Steve Thank you for your question. Unfortunately we do not supply spare cushions for this item. Please accept our apologies for any inconvenience this may cause. Kind regards AGA Cookshop

A. Good Morning Thank you for your query. The Top Dog beds are manufactured in China. Kind regards AGA Cookshop

A. Dear Coral, Thank you for your question. All dimensions are in our product descriptions, the dimensions for the XXL Top Dog bed are: (L)85cm x (W)80cm x (H)30cm. Best wishes, AGA Cookshop.

A. Good afternoon Mary Thank you for your query. We recommend that the top dog chefs' pads are either hand washed or wiped clean only. Kind regards AGA Cookshop

A. Hi Fiona, We would recommend the XL Top Dog bed (W3468) for a large Labrador. Hope this helps. Kind regards AGA Cookshop

A. Good morning Mandy Thank you for your question. For a Cocker Spaniel the best size of dog bed would be our XL. Please see below measurements: XL (H)30cm x (W)70cm x (L)75cm great for a large Labrador or Boxer Dog. Kind regards AGA Cookshop

A. Dear Kate, Thank you for your question. The AGA Hare pet beds measure: 51 x 56 x 25cm W3432 61 x 66 x 28cm W3433 75 x 70 x 30cm W3468 85 x 80 x 30cm W3469 Hope this helps. Kind regards AGA Cookshop

A. Dear Sue, Thank you for your question. Our Chefs' pads are designed for a multitude of uses. including protecting the lids when removing hot dishes from the oven and placing on the top of the lids. It is not recommended to leave them unattended for long periods of time on top of your AGA hotplate lids. With Kind Regards AGA Cookshop

A. Dear Lesley Thank you for your question Our Chefs' pads are designed for a multitude of uses, including protecting the lids when removing hot dishes from the oven and placing on the top of the lids. It is not recommended to leave them unattended for long periods of time on top of your Aga hotplate lids . With Kind Regards AGA Cookshop

A. Dear Hattie, Thank you for your question. Our chef's pads are designed for a multitude of uses, and are not designed to be left on the lids of the AGA for long periods of time. For this reason, our chef's pads do not feature any kind of loops to be attached to the AGA lids. Best wishes, AGA Cookshop.

A. Dear Sally, Thank you for your question. The AGA hand towels are sold singularly. The website has been amended to show this. Kind regards Emma

A. Good Morning Lauren Thank you for your question. The AGA gauntlets are sold as single. Kind regards AGA Cookshop

A. Good afternoon Dawn Thank you for your question. Our chefs' pads are produced without loops as these can be deemed a fire hazard. Kind regards AGA Cookshop

A. Good morning Steve Thank you for your question. Unfortunately we do not supply spare cushions for this item. Please accept our apologies for any inconvenience this may cause. Kind regards AGA Cookshop

A. Good Morning Thank you for your query. The Top Dog beds are manufactured in China. Kind regards AGA Cookshop

A. Dear Coral, Thank you for your question. All dimensions are in our product descriptions, the dimensions for the XXL Top Dog bed are: (L)85cm x (W)80cm x (H)30cm. Best wishes, AGA Cookshop.

A. Good afternoon Mary Thank you for your query. We recommend that the top dog chefs' pads are either hand washed or wiped clean only. Kind regards AGA Cookshop

A. Hi Fiona, We would recommend the XL Top Dog bed (W3468) for a large Labrador. Hope this helps. Kind regards AGA Cookshop

A. Good morning Mandy Thank you for your question. For a Cocker Spaniel the best size of dog bed would be our XL. Please see below measurements: XL (H)30cm x (W)70cm x (L)75cm great for a large Labrador or Boxer Dog. Kind regards AGA Cookshop

A. Hello, thank you for your question. The acrylic coating has been tested to withstand the high temperatures mentioned. The product is machine washable, however for maximum longevity, we recommend wipe clean for the acrylic coated side of the chefs' pad. Kind Regards AGA Cookshop

A. Good Morning, Thank you for your question. Unfortunately both our Deck The Halls and Christmas Kiss designs are currently only available on Chefs' Pads. We really appreciate your feedback and will forward to our product development team for consideration. Kind Regards, AGA Cookshop

A. Hello James Thank you for contacting AGA Cookshop The weight of an individual Spaniel Book end is 1.5kgs Kind Regards

A. Dear Vicki, Thank you for your question, we certainly value this feedback. Currently, this teapot is only available in cream. Best wishes, AGA Cookshop.

A. Good morning Nicky Thank you for your question. Please contact our customer services deparment on 0345 3452823 who will be able to arrange for a replacement lid for you. Kind regards AGA Cookshop

A. Good Morning Susan, Thank you for contacting us. Yes, we do have replacement tea pot lids If you contact us on 0800 804 6296, we can arrange getting a replacement lid to you. Best Wishes The AGA Cook Shop Team

A. Dear Pat, Thanks for contacting AGA Cookshop. The 3L aluminium kettle measures 21cm across the base and measures 28cm in height from base to handle Kind Regards AGA Cookshop

A. Good afternoon Thank you for your query. All of our kettles should be descaled on a regular basis to avoid excess build up of limescale. The rest of your kettle should be cleaned using warm soapy water. Kind regards AGA Cookshop

A. Dear Anne, Thank you for your question. The AGA aluminium kettles are unsuitable for use on an induction hob. Our stainless steel kettles are induction friendly and available in a range of fabulous AGA colours. Kind regards AGA Cookshop

A. Good morning Thank you for your question. We do not supply a whistle that would fit this particular kettle. However, our stainless steel whistling kettles do come with a whistle. Kind regards AGA Cookshop

A. Dear Helen, Thanks for contacting us. Please telephone our customer service team who can arrange a replacement lid for your kettle. Please call on 08008046296 from your landline or 03453452823 from your mobile phone. Wishing you a very Happy new Year. AGA Cookshop

A. Dear Tim, Thank you for question. The whistle is removable so will not interfere with pouring water from the spout. Best wishes, AGA Cookshop.

A. Good Morning Richard Thank you for your question. Our kettles can be used on a gas hob, however please ensure that the gas flame is not allowed to go up the sides of the kettle. Kind regards AGA Cookshop

A. Hello Claire Thank you for your query. It is possible to clean these kettles in a dishwasher, however we would not recommend this as this could affect the appearance of the kettle. Kind regards AGA Cookshop

A. Hi Nicola, No we do not recommend AGA or Rayburn kettles be left on any part of the AGA cooker for prolonged periods of time. Please refer to the care and use leaflet for your kettle for best practices. Kind regards AGA Cookshop

A. Good Morning, Thank you for your question. Our exclusive Stainless Steel Whistling Kettles are produced in Italy. Kind Regards, AGA Cookshop

A. Good Afternoon, Thank you for your question. AGA Kettles do not feature any type of inner coating, as this often negatively affects performance. Genuine AGA kettles are the only ones made exclusively to give the best and fastest performance from the boiling plate. Their high quality thick bases ensure that they keep their flatness over many years' use. Kind Regards, AGA Cookshop

A. Good Morning, Thank you for your question. AGA Kettles do not feature any type of inner coating, as this often negatively affects performance. Genuine AGA kettles are the only products made exclusively to give the best and fastest performance from the boiling plate. Their high quality thick bases ensure that they keep their flatness over many years use. Kind Regards, AGA Cookshop

A. Hi Barbie, Thank you for contacting AGA Cook Shop. Whilst we try to ensure our products are a good match to the AGA Cookers, there is variation in all AGA enamel shades and therefore we can not guarantee an exact match. We also have stainless steel and black options in this range which would also look fabulous on top of the AGA against the black top plate. Warm wishes AGA Cook Shop

A. Good morning Thank you for your query. The stainless steel whistling kettles are made in Portugal. Kind regards AGA Cookshop

A. Good morning Thank you for your query. The base of our stainless steel whistling kettles measures 21cm diameter. Kind regards AGA Cookshop

A. Good morning Julie Thank you for your question. We do not recommend that our stainless steel kettles are washed in the dishwasher. Kind regards AGA Cookshop

A. Dear Charmaine, Thank you for your question. We are very proud to sell the only AGA approved kettles that have been rigorously tested to get the best from your cooker. By following the care and use instructions, you will have many trouble free years of service from your new AGA kettle. Best wishes, AGA Cookshop

A. Good morning Juliet Thank you for your query. Please email your full postal address to rjones@agarangemaster.co.uk and we will happily arrange for a replacement lid to be sent to you as soon as possible. Kind regards AGA Cookshop

A. Good afternoon Rebecca Thank you for your query. Our replacement whistles for the stainless steel kettles are available at the following link: http://www.agacookshop.co.uk/kettles/whistling-kettle-spare-whistle.html Kind regards AGA Cookshop

A. Good Morning, Thank you for your question. Our induction friendly stainless steel whistling kettles are made in Italy. They give the best and fastest performance from the AGA boiling plate. Their high quality thick bases ensure that they keep their flatness over many years' use. Kind Regards, AGA Cookshop

A. Dear Jennie, Thank you for your question. This kettle has a capacity of 1.9 litres. Best wishes, AGA Cookshop.

A. Dear Mrs Nash, Thank you for your question. Our classic kettle has a total diameter of 21.5cm, the diameter of the base that comes into direct contact with the hotplate is 19cm. Best wishes, AGA Cookshop.

A. Dear Gabe, Thank you for your question. This kettle is made in Portugal. Our hard anodised and plain aluminium kettles are made in the UK. Kind regards AGA Cookshop

A. Good morning Thank you for your question. The classi kettle is not designed to fit a whistle. Our spare whistle is deisgned to fit our stainless steel whistling kettles here: http://www.agacookshop.co.uk/kettles/aga-stainless-steel-whistling-kettle-crm.html Kind regards AGA Cookshop

A. Good morning Kate Thank you for your query. Please contact our customer services department on 0345 3452823 and a member of the team will be able to assist you with this. Kind regards AGA Cookshop

A. Good morning Gail Thank you for your query. Our classic kettle is made from stainless steel. Kind regards AGA Cookshop

A. Dear John, Thank you for your question. The kettles have been tested on AGA and Rayburn cookers only, and work extremely well. Therefore we cannot comment on the performance on anything else. Best wishes, AGA Cookshop.

A. Hello Alexandra Thank you for contacting AGA Cookshop The 3Ltr H/A Kettles are now back in stock on our website. Kind Regards

A. Hello Julie Thank you for contacting AGA Cookshop. The height of the 3Ltr H/A Kettle is 27cm including handle. Kind Regards Many thanks

A. Good Morning, Thank you for your question. Please call our customer service team on 01952 643144 quoting the product code W2725 to order a replacement. Kind Regards, AGA Cookshop

A. Good Morning, Thank you for your question. The AGA Black Chilly's Bottle weighs 380g (0.38kg) when empty. Kind Regards, AGA Cookshop

A. Good Morning Lauren Thank you for your question. The AGA gauntlets are sold as single. Kind regards AGA Cookshop

A. Good afternoon Dawn Thank you for your question. Our chefs' pads are produced without loops as these can be deemed a fire hazard. Kind regards AGA Cookshop

A. Good morning Jane Thank you for your query. The Snuggling by the AGA pet beds do feature a reversible base, however this is does not have a fleece lining. Kind regards AGA Cookshop

A. Good Morning Thank you for your query. The Top Dog beds are manufactured in China. Kind regards AGA Cookshop

A. Dear Kate, Thank you for your question. The AGA Hare pet beds measure: 51 x 56 x 25cm W3432 61 x 66 x 28cm W3433 75 x 70 x 30cm W3468 85 x 80 x 30cm W3469 Hope this helps. Kind regards AGA Cookshop

A. Good morning Thank you for your query. The diameter of the splatter guard is 33cm. Kind regards AGA Cookshop

A. Good Morning, Thank you for your question. The Splatter Guard is 33cm in diameter. Kind Regards, AGA Cookshop

A. Hi Emma, Thank you for your question. There is a 0.7cm clearance from the work surface to the underside of the trivet and 1.9cm from the work surface to the top of the trivet. Kind Regards AGA Cookshop

A. Dear Tina Using semolina or flour as a dry lubricant or release agent is absolutely the route to go. As this isn’t working my first thought is that your pizza dough is erring on the wet side. The usual way describe the correct texture for a yeast dough is “silky”: I would suggest you work in a little more strong white bread flour next time and you should be good to go, again using some semolina, polenta or flour. My advice would be to have a dummy run when your husband isn’t around before you show off. We are on the third version of AGA pizza baker’s paddle and all have sold well over the last 10 years or so with great feedback, so I am sure if you persevere with a slightly dryer dough all will be well. A final thought: I also use mine to manoeuvre a ceramic flan dish from the back of the floor of the oven to the front, before picking it up with an AGA gauntlet, so it does have other uses. Please do let me know how you get on. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Thanks for contacting AGA Cookshop. The programmable timer features a magnet, pocket clip stand and loop so you can carry it around with you wherever you are in the house. Warm Wishes The AGA Cookshop team

A. Dear Jill, Thank you for your question. The top plate mats are designed for use on the black hotplate, not the simmering or boiling plate. Best wishes, AGA Cookshop.

A. Good Morning, Thank you for your question. The approximate depth of the Olive Wood Board is 2cm. Kind Regards, AGA Cookshop

A. Thanks for contacting AGA Cookshop. The programmable timer features a magnet, pocket clip stand and loop so you can carry it around with you wherever you are in the house. Warm Wishes The AGA Cookshop team

A. Dear Patrick, Thank you for your question. This clock is battery driven and requires 1 AA battery that could potentially last up to 12 months depending on the brand and quality. There is no electric version of this clock available. We suggest mounting the clock to the wall using the fixing on the back of the clock to hang on a secure screw or nail. Hope this helps. Kind regards AGA Cookshop

A. Dear Pat, Thanks for contacting AGA Cookshop. The 3L aluminium kettle measures 21cm across the base and measures 28cm in height from base to handle Kind Regards AGA Cookshop

A. Good afternoon Thank you for your query. All of our kettles should be descaled on a regular basis to avoid excess build up of limescale. The rest of your kettle should be cleaned using warm soapy water. Kind regards AGA Cookshop

A. Dear Anne, Thank you for your question. The AGA aluminium kettles are unsuitable for use on an induction hob. Our stainless steel kettles are induction friendly and available in a range of fabulous AGA colours. Kind regards AGA Cookshop

A. Good morning Thank you for your question. We do not supply a whistle that would fit this particular kettle. However, our stainless steel whistling kettles do come with a whistle. Kind regards AGA Cookshop

A. Dear Helen, Thanks for contacting us. Please telephone our customer service team who can arrange a replacement lid for your kettle. Please call on 08008046296 from your landline or 03453452823 from your mobile phone. Wishing you a very Happy new Year. AGA Cookshop

A. Dear Tim, Thank you for question. The whistle is removable so will not interfere with pouring water from the spout. Best wishes, AGA Cookshop.

A. Good Morning Richard Thank you for your question. Our kettles can be used on a gas hob, however please ensure that the gas flame is not allowed to go up the sides of the kettle. Kind regards AGA Cookshop

A. Hello Claire Thank you for your query. It is possible to clean these kettles in a dishwasher, however we would not recommend this as this could affect the appearance of the kettle. Kind regards AGA Cookshop

A. Hi Nicola, No we do not recommend AGA or Rayburn kettles be left on any part of the AGA cooker for prolonged periods of time. Please refer to the care and use leaflet for your kettle for best practices. Kind regards AGA Cookshop

A. Good Morning, Thank you for your question. Our exclusive Stainless Steel Whistling Kettles are produced in Italy. Kind Regards, AGA Cookshop

A. Good Afternoon, Thank you for your question. AGA Kettles do not feature any type of inner coating, as this often negatively affects performance. Genuine AGA kettles are the only ones made exclusively to give the best and fastest performance from the boiling plate. Their high quality thick bases ensure that they keep their flatness over many years' use. Kind Regards, AGA Cookshop

A. Good Morning, Thank you for your question. AGA Kettles do not feature any type of inner coating, as this often negatively affects performance. Genuine AGA kettles are the only products made exclusively to give the best and fastest performance from the boiling plate. Their high quality thick bases ensure that they keep their flatness over many years use. Kind Regards, AGA Cookshop

A. Hi Barbie, Thank you for contacting AGA Cook Shop. Whilst we try to ensure our products are a good match to the AGA Cookers, there is variation in all AGA enamel shades and therefore we can not guarantee an exact match. We also have stainless steel and black options in this range which would also look fabulous on top of the AGA against the black top plate. Warm wishes AGA Cook Shop

A. Good morning Thank you for your query. The stainless steel whistling kettles are made in Portugal. Kind regards AGA Cookshop

A. Good morning Thank you for your query. The base of our stainless steel whistling kettles measures 21cm diameter. Kind regards AGA Cookshop

A. Good morning Julie Thank you for your question. We do not recommend that our stainless steel kettles are washed in the dishwasher. Kind regards AGA Cookshop

A. Dear Charmaine, Thank you for your question. We are very proud to sell the only AGA approved kettles that have been rigorously tested to get the best from your cooker. By following the care and use instructions, you will have many trouble free years of service from your new AGA kettle. Best wishes, AGA Cookshop

A. Good morning Juliet Thank you for your query. Please email your full postal address to rjones@agarangemaster.co.uk and we will happily arrange for a replacement lid to be sent to you as soon as possible. Kind regards AGA Cookshop

A. Good afternoon Rebecca Thank you for your query. Our replacement whistles for the stainless steel kettles are available at the following link: http://www.agacookshop.co.uk/kettles/whistling-kettle-spare-whistle.html Kind regards AGA Cookshop

A. Good Morning, Thank you for your question. Our induction friendly stainless steel whistling kettles are made in Italy. They give the best and fastest performance from the AGA boiling plate. Their high quality thick bases ensure that they keep their flatness over many years' use. Kind Regards, AGA Cookshop

A. Dear Jennie, Thank you for your question. This kettle has a capacity of 1.9 litres. Best wishes, AGA Cookshop.

A. Dear Mrs Nash, Thank you for your question. Our classic kettle has a total diameter of 21.5cm, the diameter of the base that comes into direct contact with the hotplate is 19cm. Best wishes, AGA Cookshop.

A. Dear Gabe, Thank you for your question. This kettle is made in Portugal. Our hard anodised and plain aluminium kettles are made in the UK. Kind regards AGA Cookshop

A. Good morning Thank you for your question. The classi kettle is not designed to fit a whistle. Our spare whistle is deisgned to fit our stainless steel whistling kettles here: http://www.agacookshop.co.uk/kettles/aga-stainless-steel-whistling-kettle-crm.html Kind regards AGA Cookshop

A. Good morning Kate Thank you for your query. Please contact our customer services department on 0345 3452823 and a member of the team will be able to assist you with this. Kind regards AGA Cookshop

A. Good morning Gail Thank you for your query. Our classic kettle is made from stainless steel. Kind regards AGA Cookshop

A. Dear John, Thank you for your question. The kettles have been tested on AGA and Rayburn cookers only, and work extremely well. Therefore we cannot comment on the performance on anything else. Best wishes, AGA Cookshop.

A. Hello Alexandra Thank you for contacting AGA Cookshop The 3Ltr H/A Kettles are now back in stock on our website. Kind Regards

A. Hello Julie Thank you for contacting AGA Cookshop. The height of the 3Ltr H/A Kettle is 27cm including handle. Kind Regards Many thanks

A. Good Morning, Thank you for your question. Please call our customer service team on 01952 643144 quoting the product code W2725 to order a replacement. Kind Regards, AGA Cookshop

A. Dear Jo, Thank you for your question. The kettle has a diameter of 19.5cm and is 20cm high. It weighs 1.15kg. Best wishes, AGA Cookshop

A. Hello, Thank you for your question. This little kettle is a fantastic performer on all hob types, apart from induction. Best wishes, AGA Cookshop.

A. Good Morning Thank you for your question. Unfortunately the Rayburn hard anodised kettles have not been tested for this purpose. Kind regards AGA Cookshop

A. Good Morning, The interior is hard anodised and comes with a descaler ball to help prevent build up of limescale. Kind Regards AGA Cookshop

A. Good Afternoon, Thank you for your question. Unfortunately it's not possible to add a whistle to the Rayburn 1.5L Hard Anodised Kettle. Kind Regards, AGA Cookshop

A. Good afternoon Jude Thank you for your query. Please accept our apologies for the delay in getting our spare kettle whistles back as available for purchase. The good news is we are expecting a delivery of these from our supplier later on this week. As soon as we have received these, they will be available to purchase again. Kind regards AGA Cookshop

A. Good Afternoon, Thank you for your question. The AGA Whistling Kettle Spare will be back in stock by the end of June. Apologies for any inconvenience caused. We will email jakedesignlondon@outlook.com once the product becomes available. Kind Regards, AGA Cookshop

A. Good Morning, Thank you for your question. The approximate depth of the Olive Wood Board is 2cm. Kind Regards, AGA Cookshop

A. Good afternoon Dawn The Traditional AGA Book of Slow Cooking was first published in 1997. Please do not hesitate to contact us of we can be of any further assistance. Kind regards AGA Cookshop

A. There are three reasons for the temperature of the tank being limited at 98°C. The first is that most teas should be brewed at 98°C or lower. The leaves will cook if the water is boiling at 100°C and can cause a bitter taste to develop. The second reason is to comply with WRAS certification and Part G of the building regulations which does not allow a 100°C product to be fitted in to new build homes. Products that reach 100°C do not comply with these standards so sales to new builds are limited. The third and possibly most important factor is safety. 100°C water spits and spurts during discharge due to the creation of air bubbles when the tank is boiling. In addition boiling water creates excess steam during dispense, which can burn arms when reaching across the tap. By eliminating the drawbacks that occur with using 100°C water, the AGA system are able to deliver the right temperature in a safe and controlled way every time it’s required. The AGA 4-in-1 Tap systems are vented units, which mean that excess steam is released from the boiler and not kept in a pressurised vessel. This means that they are not affected by the pressure directive and that the product uses a pumped system, providing safe, consistent and controlled flow from the spout at all times.

A. The AGA 4-in-1 Taps are designed to fit a standard 35mm tap hole. This means a simple like for like replacement for the majority of taps that are fitted in the UK so there is no need to invest in a new sink or worktop to accommodate this product.

A. Whether the AGA 4-in-1 Tap is used in conjunction with a stainless steel, granite or ceramic sink, there are no issues with using 98°C water. Stainless steel, composite and ceramic materials are produced in part by extreme heating methods so they are inherently suitable for dispensing very hot water in to.

A. Spares will be available for your AGA 4-in-1 Tap and can be ordered by calling in to your local AGA shop or by calling AGA Consumer Services on 0800 083 0602.

A. A Replacement Filter Cartridge or Tank Descaler Kit can be ordered by contacting your local AGA shop or by calling AGA Consumer Services on 0800 083 0602.

A. The length of time that the filter will last depends on a few factors: 1. The water hardness in the area 2. The amount of use through varying size of families or frequency of home cooking As a guide line: In very hard water areas the maximum lifetime of the cartridge is 1,020 litres or 4,000 cups of tea In soft water areas the maximum lifetime of the cartridge is 1,750 litres or 7,000 cups of tea The cartridge may last from anywhere between 6 to 36 months depending on all of these factors.

A. Dear Kathleen Provided you use fresh fish and you allow the white sauce to cool until it is stone cold before you pour it over the fish in the dish, you can cover with cling film and freeze. Mashed potato does not respond well to freezing, so I would suggest you steam the potatoes using the AGA Simmering Oven method when you want to finish the recipe off. Mash the potatoes – preferably using a potato ricer – and spread over the defrosted sauce topped fish. You will preserve the best texture from the frozen fish if you defrost the fish in its sauce overnight in the refrigerator. If using frozen prawns and scallops I would keep these in the freezer when originally making the fish pie and defrost these overnight and just poke them into the defrosted sauce, along with the peas, which can be added frozen; as they are so small, they will defrost and cook in situ when you bake the pie. If you are wondering about freezing this recipe once it is made and baked all at the same time, the answer, again, is yes, provided the fish used wasn’t previously frozen. It would then be safe to do this, but I wouldn’t recommend doing so, as the texture of the frozen mashed potato topping doesn’t make for good eating when it is defrosted and reheated. A far better plan, to my mind, would be to cool any leftovers as quickly as possible and then store this, covered in the refrigerator for up to 24 hours. To reheat, place in a fresh shallow baking dish, lightly greased, and bake on a grid shelf on the floor of the Roasting Oven with a cold plain shelf above on the second set of runners. Re-heat in this way for about 20 minutes or so, until piping hot right through. If your AGA has a Baking Oven, you could use the centre of the Baking Oven instead. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Basil, Thank you for your question. The AGA baking oven can run at slightly different temperatures dependent on how the cooker has been used e.g. lots of cooking on the boiling plate can reduce the heat of the baking oven. Therefore we would recommend you start off the pudding lower down in the baking oven, moving it up the runners to increase the heat. Kind regards AGA Cookshop

A. Dear Sue, Thank you for your question. As the recipe requires the tin to be greased and lined we would suggest you follow these guidelines. Kind regards AGA Cookshop

A. Dear Collette I am sorry to hear of your meringue angst! Using egg whites that are older rather than as fresh as possible works best for all types of meringue (obviously, still within a sensible use by date). Only ever use a glass, china or metal bowl and ensure that both it and the whisk(s) that you are using are scrupulously clean and absolutely grease free. If in any doubt, wash up by hand with hot soapy water and then rinse well with hot and then cold water, leave to drain and take a fresh tea towel so you know that that is laundry clean. I often save make meringues and Pavlovas for the moment when I am unloading the dishwasher and I therefore know that the stainless steel bowl and the balloon whisk from my KitchenAid stand mixer is squeaky clean. Plastic mixing bowls are the worst, once they have had fat of any kind in it you will never remove very trace. So a Kenwood chef with a plastic bowl (very popular in the 1980’s) is a recipe for disaster. Carefully separate the whites, ensuring that absolutely no yolk contaminates them (they would introduce the dreaded grease). I favour 2 oz (55g) of caster sugar per egg white, and would always use cane sugar (Tate3 & Lyle) in preference to home grown beet sugar (such as Silver Spoon). Whisk the egg whites until like clouds then, with the mixer running at full speed, add the sugar slowly, a teaspoon at a time. Adding the sugar too early and to quickly are the main reasons for getting a poor volume. When it is all incorporated, turn off the machine and take a small amount of the mixture between two clean fingers and rub. If it feels at all gritty, whisk for longer, stopping and testing after each minute. The volume of air you manage to whisk into the whites is what will make the mixture rise: as they are slowly heated up, all those small bubbles swell just like balloons deflate if blown up in a warm room and then hung in a cool room, just the process is the other way around. Dry low down on a grid shelf on the floor of your coolest oven, so the Warming Oven if you have one or on a grid shelf on the floor of the Simmering Oven. If you have a manually controlled oven vent fan, make sure it is turned on for the period you are drying them out – usually somewhere between 1½ - 2½ hours. I hope that helps. Let me know how you get on. Best wishes Richard Maggs The AGA Cookery Doctor

A. Thank you for your question. Yes shop bought meringues would work as a topping. Obviously there is no need to dry these out as you would if you made these yourself. Hope that helps. Kind Regards AGA Cookshop

A. Good morning Kingsley Thank you for your question. Our Portmeirion Yorkshire Pudding tray is on it's way soon. As soon as this has been released we will announce this in our weekly newletter. To sign up for this, please see the bottom of our homepage. Kind regards AGA Cookshop

A. Dear Jon, Thank you for your question. The loaf pans are not dishwasher safe. Best wishes, AGA Cookshop.

A. Dear Mike If you are baking the bread with the grid shelf on the bottom set of runners, this would indeed give you the problem you describe. Bake loaves of bread in tins on a grid shelf on the floor of the Roasting Oven. Bake for around 25-30 minutes, turning the tins around halfway through cooking. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Nicola, Thank you for your question. The 1lb AGA loaf tin will fit into the AGA baking tray. We would suggest using the AGA Cake Baker to successfully bake fruit cakes in a two oven AGA cooker - it creates a baking temperature within the roasting oven. http://www.agacookshop.co.uk/aga-cake-baker.html Kind regards AGA Cookshop

A. Dear Vicki, Thank you for your question. AGA cooking specialist Dawn Roads advises the following: "I find that the logo comes out better with a white bread dough and a slightly wetter mixture. Grease the AGA loaf tins with melted butter (I find animal fats work better than oil) with particular attention to the letters and let this solidify before putting in the dough. Please note the letters may not be as well distinguished in a seeded, brown loaf." Kind regards AGA Cookshop

A. Good afternoon Dawn Thank you for your question. Our chefs' pads are produced without loops as these can be deemed a fire hazard. Kind regards AGA Cookshop

A. Hello James Thank you for contacting AGA Cookshop The weight of an individual Spaniel Book end is 1.5kgs Kind Regards

A. Dear Stephen, Thank you for your e mail. The dimensions for the baking tray is 34.2cm x 23.5cm with a depth of 3cm. Best wishes, AGA Cookshop.

A. Dear Susan Yes, you can use this on the floor of the AGA Roasting Oven, its base is finished nice and flat (and thick) for this exact reason. Here’s a neat trick to know about this product: you can make an assembled layered dish, such as shepherd’s pie, lasagne, fish pie, et al. and freeze it. If you need to, you can cook it from frozen on the base of the Roasting Oven floor and it won’t crack. It will obviously take about 50% longer to cook than if it was freshly made or taken from the ‘fridge, but it is really useful to be able to do this on occasion. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Vicki, Thank you for your question, we certainly value this feedback. Currently, this teapot is only available in cream. Best wishes, AGA Cookshop.

A. Good morning Nicky Thank you for your question. Please contact our customer services deparment on 0345 3452823 who will be able to arrange for a replacement lid for you. Kind regards AGA Cookshop

A. Good Morning Susan, Thank you for contacting us. Yes, we do have replacement tea pot lids If you contact us on 0800 804 6296, we can arrange getting a replacement lid to you. Best Wishes The AGA Cook Shop Team

A. Dear Pat, Thanks for contacting AGA Cookshop. The 3L aluminium kettle measures 21cm across the base and measures 28cm in height from base to handle Kind Regards AGA Cookshop

A. Good afternoon Thank you for your query. All of our kettles should be descaled on a regular basis to avoid excess build up of limescale. The rest of your kettle should be cleaned using warm soapy water. Kind regards AGA Cookshop

A. Dear Anne, Thank you for your question. The AGA aluminium kettles are unsuitable for use on an induction hob. Our stainless steel kettles are induction friendly and available in a range of fabulous AGA colours. Kind regards AGA Cookshop

A. Good morning Thank you for your question. We do not supply a whistle that would fit this particular kettle. However, our stainless steel whistling kettles do come with a whistle. Kind regards AGA Cookshop

A. Dear Helen, Thanks for contacting us. Please telephone our customer service team who can arrange a replacement lid for your kettle. Please call on 08008046296 from your landline or 03453452823 from your mobile phone. Wishing you a very Happy new Year. AGA Cookshop

A. Dear Tim, Thank you for question. The whistle is removable so will not interfere with pouring water from the spout. Best wishes, AGA Cookshop.

A. Good Morning Richard Thank you for your question. Our kettles can be used on a gas hob, however please ensure that the gas flame is not allowed to go up the sides of the kettle. Kind regards AGA Cookshop

A. Hello Claire Thank you for your query. It is possible to clean these kettles in a dishwasher, however we would not recommend this as this could affect the appearance of the kettle. Kind regards AGA Cookshop

A. Hi Nicola, No we do not recommend AGA or Rayburn kettles be left on any part of the AGA cooker for prolonged periods of time. Please refer to the care and use leaflet for your kettle for best practices. Kind regards AGA Cookshop

A. Good Morning, Thank you for your question. Our exclusive Stainless Steel Whistling Kettles are produced in Italy. Kind Regards, AGA Cookshop

A. Good Afternoon, Thank you for your question. AGA Kettles do not feature any type of inner coating, as this often negatively affects performance. Genuine AGA kettles are the only ones made exclusively to give the best and fastest performance from the boiling plate. Their high quality thick bases ensure that they keep their flatness over many years' use. Kind Regards, AGA Cookshop

A. Good Morning, Thank you for your question. AGA Kettles do not feature any type of inner coating, as this often negatively affects performance. Genuine AGA kettles are the only products made exclusively to give the best and fastest performance from the boiling plate. Their high quality thick bases ensure that they keep their flatness over many years use. Kind Regards, AGA Cookshop

A. Hi Barbie, Thank you for contacting AGA Cook Shop. Whilst we try to ensure our products are a good match to the AGA Cookers, there is variation in all AGA enamel shades and therefore we can not guarantee an exact match. We also have stainless steel and black options in this range which would also look fabulous on top of the AGA against the black top plate. Warm wishes AGA Cook Shop

A. Good morning Thank you for your query. The stainless steel whistling kettles are made in Portugal. Kind regards AGA Cookshop

A. Good morning Thank you for your query. The base of our stainless steel whistling kettles measures 21cm diameter. Kind regards AGA Cookshop

A. Good morning Julie Thank you for your question. We do not recommend that our stainless steel kettles are washed in the dishwasher. Kind regards AGA Cookshop

A. Dear Charmaine, Thank you for your question. We are very proud to sell the only AGA approved kettles that have been rigorously tested to get the best from your cooker. By following the care and use instructions, you will have many trouble free years of service from your new AGA kettle. Best wishes, AGA Cookshop

A. Good morning Juliet Thank you for your query. Please email your full postal address to rjones@agarangemaster.co.uk and we will happily arrange for a replacement lid to be sent to you as soon as possible. Kind regards AGA Cookshop

A. Good afternoon Rebecca Thank you for your query. Our replacement whistles for the stainless steel kettles are available at the following link: http://www.agacookshop.co.uk/kettles/whistling-kettle-spare-whistle.html Kind regards AGA Cookshop

A. Good Morning, Thank you for your question. Our induction friendly stainless steel whistling kettles are made in Italy. They give the best and fastest performance from the AGA boiling plate. Their high quality thick bases ensure that they keep their flatness over many years' use. Kind Regards, AGA Cookshop

A. Dear Jennie, Thank you for your question. This kettle has a capacity of 1.9 litres. Best wishes, AGA Cookshop.

A. Dear Mrs Nash, Thank you for your question. Our classic kettle has a total diameter of 21.5cm, the diameter of the base that comes into direct contact with the hotplate is 19cm. Best wishes, AGA Cookshop.

A. Dear Gabe, Thank you for your question. This kettle is made in Portugal. Our hard anodised and plain aluminium kettles are made in the UK. Kind regards AGA Cookshop

A. Good morning Thank you for your question. The classi kettle is not designed to fit a whistle. Our spare whistle is deisgned to fit our stainless steel whistling kettles here: http://www.agacookshop.co.uk/kettles/aga-stainless-steel-whistling-kettle-crm.html Kind regards AGA Cookshop

A. Good morning Kate Thank you for your query. Please contact our customer services department on 0345 3452823 and a member of the team will be able to assist you with this. Kind regards AGA Cookshop

A. Good morning Gail Thank you for your query. Our classic kettle is made from stainless steel. Kind regards AGA Cookshop

A. Dear John, Thank you for your question. The kettles have been tested on AGA and Rayburn cookers only, and work extremely well. Therefore we cannot comment on the performance on anything else. Best wishes, AGA Cookshop.

A. Hello Alexandra Thank you for contacting AGA Cookshop The 3Ltr H/A Kettles are now back in stock on our website. Kind Regards

A. Hello Julie Thank you for contacting AGA Cookshop. The height of the 3Ltr H/A Kettle is 27cm including handle. Kind Regards Many thanks

A. Good Morning, Thank you for your question. Please call our customer service team on 01952 643144 quoting the product code W2725 to order a replacement. Kind Regards, AGA Cookshop

A. Dear Jon, Thank you for your question. The loaf pans are not dishwasher safe. Best wishes, AGA Cookshop.

A. Dear Mike If you are baking the bread with the grid shelf on the bottom set of runners, this would indeed give you the problem you describe. Bake loaves of bread in tins on a grid shelf on the floor of the Roasting Oven. Bake for around 25-30 minutes, turning the tins around halfway through cooking. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Nicola, Thank you for your question. The 1lb AGA loaf tin will fit into the AGA baking tray. We would suggest using the AGA Cake Baker to successfully bake fruit cakes in a two oven AGA cooker - it creates a baking temperature within the roasting oven. http://www.agacookshop.co.uk/aga-cake-baker.html Kind regards AGA Cookshop

A. Dear Vicki, Thank you for your question. AGA cooking specialist Dawn Roads advises the following: "I find that the logo comes out better with a white bread dough and a slightly wetter mixture. Grease the AGA loaf tins with melted butter (I find animal fats work better than oil) with particular attention to the letters and let this solidify before putting in the dough. Please note the letters may not be as well distinguished in a seeded, brown loaf." Kind regards AGA Cookshop

A. Dear Vicki, Thank you for your question, we certainly value this feedback. Currently, this teapot is only available in cream. Best wishes, AGA Cookshop.

A. Good morning Nicky Thank you for your question. Please contact our customer services deparment on 0345 3452823 who will be able to arrange for a replacement lid for you. Kind regards AGA Cookshop

A. Good Morning Susan, Thank you for contacting us. Yes, we do have replacement tea pot lids If you contact us on 0800 804 6296, we can arrange getting a replacement lid to you. Best Wishes The AGA Cook Shop Team

A. Dear Patrick, Thank you for your question. This clock is battery driven and requires 1 AA battery that could potentially last up to 12 months depending on the brand and quality. There is no electric version of this clock available. We suggest mounting the clock to the wall using the fixing on the back of the clock to hang on a secure screw or nail. Hope this helps. Kind regards AGA Cookshop

A. Hello James Thank you for contacting AGA Cookshop The weight of an individual Spaniel Book end is 1.5kgs Kind Regards

A. Good morning The trio sets are designed to fit on the runners of the AGA cooker. However, these should also fit in a Rangemaster appliance, but will not slide on to any runners inside the ovens on these appliances. Kind regards AGA Cookshop

A. Dear Natalie, Thank you for your question. Yes you can fit two half sizes tins or trays on one AGA oven runner. Kind regards AGA Cookshop

A. Dear Sue, Thank you for your question. Our Chefs' pads are designed for a multitude of uses. including protecting the lids when removing hot dishes from the oven and placing on the top of the lids. It is not recommended to leave them unattended for long periods of time on top of your AGA hotplate lids. With Kind Regards AGA Cookshop

A. Dear Lesley Thank you for your question Our Chefs' pads are designed for a multitude of uses, including protecting the lids when removing hot dishes from the oven and placing on the top of the lids. It is not recommended to leave them unattended for long periods of time on top of your Aga hotplate lids . With Kind Regards AGA Cookshop

A. Dear Hattie, Thank you for your question. Our chef's pads are designed for a multitude of uses, and are not designed to be left on the lids of the AGA for long periods of time. For this reason, our chef's pads do not feature any kind of loops to be attached to the AGA lids. Best wishes, AGA Cookshop.

A. Dear Anne, Thank you for your question. This tray does fit onto the AGA oven runners. Best wishes, AGA Cookshop.

A. Dear Mrs. Jay, Thank you for your question. The depth of the tray is 3.3cm and does fit on the AGA oven runners. Best wishes, AGA Cookshop.

A. Dear Stephen, Thank you for your e mail. The dimensions for the baking tray is 34.2cm x 23.5cm with a depth of 3cm. Best wishes, AGA Cookshop.

A. Dear Susan Yes, you can use this on the floor of the AGA Roasting Oven, its base is finished nice and flat (and thick) for this exact reason. Here’s a neat trick to know about this product: you can make an assembled layered dish, such as shepherd’s pie, lasagne, fish pie, et al. and freeze it. If you need to, you can cook it from frozen on the base of the Roasting Oven floor and it won’t crack. It will obviously take about 50% longer to cook than if it was freshly made or taken from the ‘fridge, but it is really useful to be able to do this on occasion. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Penny, Thank you for your question. The dimensions for the roasting dish are 34.5cm x 25.5cm, with a depth of 5.5cm. Best wishes, AGA Cookshop.

A. Dear Johanne, Thank you for your question. Two white roating dishes will fit together on one runner. Best wishes, AGA Cookshop.

A. Dear Caroline, Many thanks for your question. We can confirm that the dish comes with a lifetime guarantee on manufacturing defects. This does not cover misuse or breakages. Best wishes, AGA Cookshop.

A. Dear Catherine, Thank you for your question, the dimensions are 100 x 33cm. Best wishes, AGA Cookshop.

A. Good Afternoon Thank you for your query. The splash shield simply fits over the top of the AGA lid handle which holds this in place to cover the inside of the lid. Kind regards AGA Cookshop

A. Good morning Pamela Thank you for your question. As the splash shield is designed to protect the lids of your aga from food splashes, we would not recommend that these are used to cook on as the bake-o glide itself is slightly thicker and therefore would not radiate the heat as well as the regular Bake-O-Glide. Kind regards AGA Cookshop

A. Dear Julia, Thank you for your question, the diameter is 35.5cm. Best wishes, AGA Cookshop.

A. Dear Rosemary Speaking as someone who is half Welsh, I personally much prefer the effect obtained by cooking Welsh cakes directly on the coolest end of the Rayburn hotplate. Lightly oil with a thick pad of kitchen paper using a vegetable oil or a little lard before and in between each batch. Nevertheless you have asked a good question and there is a product that would probably suit you very well. It is called Bake-O-Glide and there is a Rayburn Cook Set which contains two pieces: one that is cut in the corners so that it fits your Rayburn meat tin and also a rectangle that fits the cold plain shelf, used mainly for cooking biscuits and scones and for drying out meringues and Pavlovas in the Lower Oven. This latter piece may also be used on the cool end of the Rayburn hotplate for cooking Welsh cakes and also drop scones and crêpes. Bake-O-Glide is sold by AGA and Rayburn stockists and also online from www.agacookshop.co.uk . I hope that helps. Best wishes

A. Dear Vicki, Thank you for your question, we certainly value this feedback. Currently, this teapot is only available in cream. Best wishes, AGA Cookshop.

A. Good morning Nicky Thank you for your question. Please contact our customer services deparment on 0345 3452823 who will be able to arrange for a replacement lid for you. Kind regards AGA Cookshop

A. Good Morning Susan, Thank you for contacting us. Yes, we do have replacement tea pot lids If you contact us on 0800 804 6296, we can arrange getting a replacement lid to you. Best Wishes The AGA Cook Shop Team

A. Dear Tina Using semolina or flour as a dry lubricant or release agent is absolutely the route to go. As this isn’t working my first thought is that your pizza dough is erring on the wet side. The usual way describe the correct texture for a yeast dough is “silky”: I would suggest you work in a little more strong white bread flour next time and you should be good to go, again using some semolina, polenta or flour. My advice would be to have a dummy run when your husband isn’t around before you show off. We are on the third version of AGA pizza baker’s paddle and all have sold well over the last 10 years or so with great feedback, so I am sure if you persevere with a slightly dryer dough all will be well. A final thought: I also use mine to manoeuvre a ceramic flan dish from the back of the floor of the oven to the front, before picking it up with an AGA gauntlet, so it does have other uses. Please do let me know how you get on. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Hi Tim, Thank you for your question. The dimensions of your Rayburn ovens should be as follows: Main Oven Width 35cm Height 31cm Depth 40cm Lower Oven Width 35cm Height 20cm Depth 40cm Therefore this meat tin should fit your oven. Kind regards AGA Cookshop

A. Good morning Kathryn Thank you for contacting AGA Cookshop. Unfortunately this meat tin is not suitable for the 600 series Rayburn cookers. However, if you contact our Spares team on 0345 2171201 and quote part number R5952 and they will be able to order the 600 series meat tin for you. Kind regards AGA Cookshop

A. Good Afternoon Thank you for your query. We have 2 sizes of this baking tray. The smaller one measures 3cm depth and the larger one measures 5cm depth. Kind regards AGA Cookshop

A. Dear Emma, Thank you for your question. This baking tray doesn't fit the Rayburn 600 series. Please contact the AGA spares team on 0800 8407916 or 0333 0037058 or email agaspares@agarangemaster.co.uk to purchase a baking tray for your 600 series Rayburn. Kind regards AGA Cookshop

A. Dear Pat, Thanks for contacting AGA Cookshop. The 3L aluminium kettle measures 21cm across the base and measures 28cm in height from base to handle Kind Regards AGA Cookshop

A. Good afternoon Thank you for your query. All of our kettles should be descaled on a regular basis to avoid excess build up of limescale. The rest of your kettle should be cleaned using warm soapy water. Kind regards AGA Cookshop

A. Dear Anne, Thank you for your question. The AGA aluminium kettles are unsuitable for use on an induction hob. Our stainless steel kettles are induction friendly and available in a range of fabulous AGA colours. Kind regards AGA Cookshop

A. Good morning Thank you for your question. We do not supply a whistle that would fit this particular kettle. However, our stainless steel whistling kettles do come with a whistle. Kind regards AGA Cookshop

A. Dear John, Thank you for your question. The kettles have been tested on AGA and Rayburn cookers only, and work extremely well. Therefore we cannot comment on the performance on anything else. Best wishes, AGA Cookshop.

A. Hello Alexandra Thank you for contacting AGA Cookshop The 3Ltr H/A Kettles are now back in stock on our website. Kind Regards

A. Hello Julie Thank you for contacting AGA Cookshop. The height of the 3Ltr H/A Kettle is 27cm including handle. Kind Regards Many thanks

A. Good Morning, Thank you for your question. Please call our customer service team on 01952 643144 quoting the product code W2725 to order a replacement. Kind Regards, AGA Cookshop

A. Dear Jo, Thank you for your question. The kettle has a diameter of 19.5cm and is 20cm high. It weighs 1.15kg. Best wishes, AGA Cookshop

A. Hello, Thank you for your question. This little kettle is a fantastic performer on all hob types, apart from induction. Best wishes, AGA Cookshop.

A. Good Morning Thank you for your question. Unfortunately the Rayburn hard anodised kettles have not been tested for this purpose. Kind regards AGA Cookshop

A. Good Morning, The interior is hard anodised and comes with a descaler ball to help prevent build up of limescale. Kind Regards AGA Cookshop

A. Good Afternoon, Thank you for your question. Unfortunately it's not possible to add a whistle to the Rayburn 1.5L Hard Anodised Kettle. Kind Regards, AGA Cookshop

A. Dear Alison, Thank you for your question. The main difference between W1967 and A1847 is the shape of the tin. W1967 and W1966 have straight sides with the full size version being 0.5cm deeper. A1847 and A1848 have sloping sides. Kind regards AGA Cookshop

A. Dear Kelvin, Thank you for your question. The hard anodised roasting tins are not designed for use on the AGA hotplate. To make delicious AGA gravy we suggest you purchase an AGA saucepan or AGA saucepot. Shop our range here http://www.agacookshop.co.uk/cookware/saucepans.html All AGA saucepans are tried and tested for outstanding performance on the AGA hotplates. The classic stainless steel saucepans are dishwasher safe and induction friendly with a 25 year guarantee. Also available in the stainless steel range is the saucepot with stacking lid featuring a non-stick finish and ergonomic handle. The cast aluminum saucepan features a non-stick coating and removable handle for easy transfer from hotplate to oven, with the smaller size pan featuring a pouring lip ideal for milk and sauces. Hope this helps. Kind regards AGA Cookshop

A. Good Morning Thank you for your query. These roasting tins are deisgned to fit on the AGA runners. Kind regards AGA Cookshop

A. Good morning Thank you for your query. We do not recommend that the roasting tins be used on the hot plates. For cooking on the hotplate we recommend any of our saucepans, woks or saute pans. Kind regards AGA Cookshop

A. Good morning Cheryl Thank you for question. Our roasting tins are suitable for use in the roasting ovens. However, if you have a Total Control appliance, we recommend the use of a grid shelf. Kind regards AGA Cookshop

A. Dear Natalie, Thank you for your question. The full size hard anodised roasting tin (W1966) is 5.5cm deep (external) and 5cm internal. Kind regards AGA Cookshop

A. Dear Sue, Thank you for your question. I can confirm that the grill racks are sold separately, and are available here: http://www.agacookshop.co.uk/aga-grill-rack.html Best wishes, AGA Cookshop.

A. Thank you for your query. These enamlled roasting tins are made to fit on the runners of the AGA so will not fit the Rayburn ovens. However, we do have a Rayburn meat tin which is made to fit the runners in the Rayburn cookers at the following link: http://www.agacookshop.co.uk/rayburn-meat-tin.html Kind regards AGA Cookshop

A. Good morning Thank you for your query. Our enamelled steel, white ceramic and stainless steel roasting tins do not contain aluminium. Kind regards AGA Cookshop

A. Good morning Sam Thank you for your question. We do not recommend that our roasting tins are used on the hot plates of the AGA as these would not offer sufficient contact with the hot plate. Kind regards AGA Cookshop

A. Dear Josh, Thank you for your question. Yes the half size enamelled roasting tins fit the Rangemaster DF90 ovens. Kind regards AGA Cookshop

A. Dear Diana, Thank you for your question. As these trays are made especially for AGA, we can confirm that two half size baking trays will fit together in the oven. Best wishes, AGA Cookshop.

A. Good morning Emily Thank you for your query. We do not recommend that the roasting or baking trays be used on the hot plates of the AGA as this may lead to warping. The best thing for sauces or gravy is to transfer the liquid into one of our stainless steel saucepots available at the following link, before transferring to the hot plates. http://www.agacookshop.co.uk/cookware/new-aga-stainless-steel/stainless-steel-sauce-pots.html Kind regards AGA Cookshop

A. Dear Sam, Thank you for your question. We would recommend cleaning the AGA hard anodised baking trays and roasting tins with a scourer sponge and hot soapy water. It is best to clean the cookware as soon as it is safe to do so to prevent stains baking onto the products. Also using AGA Bake-o-Glide to line your tins and trays will stop food coming into contact with the cookware. Kind regards AGA Cookshop

A. Dear Shelley, Thank you for your question. Yes the hard anodised baking trays and roasting tins can be used on the floor of the AGA cooker. AGA Total Control and AGA 60 owners need to ensure the floor grid is in position and place tins and trays on this. Kind regards AGA Cookshop

A. Dear Joy, Thank you for your question. The tray is around 3cm deep. We do have a tin that is specifically for tray bakes: http://www.agacookshop.co.uk/tray-bake-pans.html Best wishes, AGA Cookshop.

A. Dear Jon, Thank you for your question. The loaf pans are not dishwasher safe. Best wishes, AGA Cookshop.

A. Dear Mike If you are baking the bread with the grid shelf on the bottom set of runners, this would indeed give you the problem you describe. Bake loaves of bread in tins on a grid shelf on the floor of the Roasting Oven. Bake for around 25-30 minutes, turning the tins around halfway through cooking. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Nicola, Thank you for your question. The 1lb AGA loaf tin will fit into the AGA baking tray. We would suggest using the AGA Cake Baker to successfully bake fruit cakes in a two oven AGA cooker - it creates a baking temperature within the roasting oven. http://www.agacookshop.co.uk/aga-cake-baker.html Kind regards AGA Cookshop

A. Dear Vicki, Thank you for your question. AGA cooking specialist Dawn Roads advises the following: "I find that the logo comes out better with a white bread dough and a slightly wetter mixture. Grease the AGA loaf tins with melted butter (I find animal fats work better than oil) with particular attention to the letters and let this solidify before putting in the dough. Please note the letters may not be as well distinguished in a seeded, brown loaf." Kind regards AGA Cookshop

A. Dear Patrick, Thank you for your question. This clock is battery driven and requires 1 AA battery that could potentially last up to 12 months depending on the brand and quality. There is no electric version of this clock available. We suggest mounting the clock to the wall using the fixing on the back of the clock to hang on a secure screw or nail. Hope this helps. Kind regards AGA Cookshop

A. Dear Sarah, Thank you for your question and we are really happy to hear that you love our roaster. This range is so versatile and we can confirm that every piece in this range is freezer safe, apart from the glass lids. Best wishes, AGA Cookshop.

A. Dear Meg, Thank you for your question. The dimensions for the roaster are 40 x 25.5cm. Best wishes, AGA Cookshop.

A. Dear Maureen, Thank you for your question. The lid is a griddle and is great for steaks and kebabs, etc. Best wishes, AGA Cookshop.

A. Good Morning Terry Thank you for your question. The roaster can be used on both the Simmering Plate and the Boiling Plate. Kind regards AGA Cookshop

A. Good Afternoon Thank you for your query. The handles of the roaster are not designed to fit directly onto the runners of the AGA. Kind regards AGA Cookshop

A. Thank you for your query. The dimensions of the cast aluminium roaster are the interior measurements. The height with the lid on is 13cm, and with the lid inverted it is 10.5cm. Kind regards AGA Cookshop

A. Dear John This is the baby to consider: http://www.agacookshop.co.uk/aga-cast-aluminium-rectangular-double-roaster.html It is primarily sold to my mind for covered roasting in a conventional oven, keeping the oven itself from getting too dirty from splashes. As roasting strictly speaking is defined “cooking of food using radiant dry heat” (Larousse Gastronomique), such use is not really roasting at all, but baking, but that is not your concern. The Aga Roasting Oven does fulfil the requirement as it uses radiant heat as the primary means of transferring heat to the food being cooked and it is a dry environment, as steam is not contained (as with the covered roaster), but taken away by means of the oven venting system. Where this utensil will hopefully score for you is used for roasting without its lid. Then it will continue to roast using radiant heat. The 6mm flat base can also be used on the Aga hotplates and makes excellent conduct when you want to finish the dish by making gravy or a sauce in the base, both when making the roux and when you whisk in the liquids. The lid is also a ridged griddle and works on the Aga Boiling Plate to grill steaks, chops, cutlets and meatier cuts of fish such as tuna, marlin and swordfish. It is also good with chicken breasts for a chicken Caesar salad and for cooking liver, plus of course for griddling any vegetables: I use it for aubergine slices when making mousakka. Its final use of course is as an excellent casserole: brown the meat in batches in the large base, placing each batch in turn when well browned in the upturned lid. Then continue with the alliums and so on and then return the resting ingredients to the base, add the remaining items and pour over the stock, wine or beer etc. Its base will come quickly to simmering point before you give a couple of minutes on the Simmering Plate. Cover and transfer to the Simmering Oven to cook “low and slow” for 2-4 hours, depending on the cut of meat. The only drawback is that this utensil has to be used front to back in the ovens; it is not designed to hang from the oven runners like the normal Aga roasting tins. Nevertheless, I think it is perfect for what you have described. I hope that helps. If you require any further information, please do not hesitate to contact us again. Assuring you of our best attention at all times. Best wishes Richard Maggs The AGA Cookery Doctor

A. Good morning Nigel Thank you for your question. Our cast aluminium cookware is suitable for all heat sources except induction and as this is cast aluminium, it should not cause any discolouration. Kind regards AGA Cookshop

A. Dear Marie, Thank you for your question. The AGA roaster with griddle lid has a usable capacity of 4 litres and the lid has a usable capacity of 1.5 litres. Kind regards AGA Cookshop

A. Dear Marie, Thank you for your question. Yes the AGA roaster with griddle lid will fit in the Rayburn ovens. Kind regards AGA Cookshop

A. Dear Jennifer, Thank you for your question. We are sorry to hear of your issue with your roaster. Please contact our customer service team who will be happy to help: 0800 8046296 (from a landline) or 0345 3452823 (from a mobile phone) Email at acookshop@agarangemaster.co.uk Kind regards AGA Cookshop

A. Dear Tina Using semolina or flour as a dry lubricant or release agent is absolutely the route to go. As this isn’t working my first thought is that your pizza dough is erring on the wet side. The usual way describe the correct texture for a yeast dough is “silky”: I would suggest you work in a little more strong white bread flour next time and you should be good to go, again using some semolina, polenta or flour. My advice would be to have a dummy run when your husband isn’t around before you show off. We are on the third version of AGA pizza baker’s paddle and all have sold well over the last 10 years or so with great feedback, so I am sure if you persevere with a slightly dryer dough all will be well. A final thought: I also use mine to manoeuvre a ceramic flan dish from the back of the floor of the oven to the front, before picking it up with an AGA gauntlet, so it does have other uses. Please do let me know how you get on. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Jon, Thank you for your question. The loaf pans are not dishwasher safe. Best wishes, AGA Cookshop.

A. Dear Mike If you are baking the bread with the grid shelf on the bottom set of runners, this would indeed give you the problem you describe. Bake loaves of bread in tins on a grid shelf on the floor of the Roasting Oven. Bake for around 25-30 minutes, turning the tins around halfway through cooking. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Nicola, Thank you for your question. The 1lb AGA loaf tin will fit into the AGA baking tray. We would suggest using the AGA Cake Baker to successfully bake fruit cakes in a two oven AGA cooker - it creates a baking temperature within the roasting oven. http://www.agacookshop.co.uk/aga-cake-baker.html Kind regards AGA Cookshop

A. Dear Vicki, Thank you for your question. AGA cooking specialist Dawn Roads advises the following: "I find that the logo comes out better with a white bread dough and a slightly wetter mixture. Grease the AGA loaf tins with melted butter (I find animal fats work better than oil) with particular attention to the letters and let this solidify before putting in the dough. Please note the letters may not be as well distinguished in a seeded, brown loaf." Kind regards AGA Cookshop

A. Good morning Thank you for your query. This griddle is not designed to fit onto the runners of the AGA. Kind regards AGA Cookshop

A. Good morning Thank you for your query. Yes, the griddle can be used in the Total Control. If you would like to use this on the floor of the oven, we recommend that it is placed onto a grid shelf at the bottom of the oven. Kind regards AGA Cookshop

A. Good morning Thank you for your query. The griddle can be washed in the dishwasher, however we recommend that this is hand washed to increase the longevity of the product. Kind regards AGA Cookshop

A. Good afternoon Thank you for your query. The cast aluminium griddle will not fit in a Rayburn oven. Please accept our apologies for any inconvenience this may cause. Kind regards AGA Cookshop

A. Good afternoon Thank you for your query. We do not recommend that the oven griddle is used on the hotplate. Kind regards AGA Cookshop

A. Hello Lindsay Thank you for your question. Our Rectangular oven griddle will fit in both AGA and Rayburn cookers. Kind regards AGA Cookshop

A. Hi Ishbel, No we do not recommend the cast aluminium griddle is used on the hotplate. It is for oven use. Kind regards AGA Cookshop

A. Dear Sharon I have checked with my colleagues at AGA CookShop, as sometimes there are considerations to be taken into account before I pen my answer… It is a mistake, but one they will quickly address. Thank you for drawing it to our attention. To work best, this product does need to be pre-heated for up to five minutes on the floor of the Roasting Oven. If you AGA is a Total Control or City 60 (now renamed as the AGA 60, with no change to this cooker’s specification), then the supplied floor grid needs to be used on the floor, between the griddle and the floor. The reason for this on these models with on-off ovens, there is an element embedded in the base of this oven and not to use the supplied floor grid would risk over-heating the griddle. The floor grid is a special accessory only necessary with the Total Control and AGA 60 models. The cooking results with the griddle are comparable on all AGA cookers, provided this caveat is observed. Note that it is not recommended to pre-heat the griddle for longer than five minutes; similarly, it should not be left in the oven for prolonged periods unused, as damage to the non-stick lining could be caused. I hope that helps. Best wishes Richard Maggs The AGA Cookery Doctor

A. Dear Alison I find that the timings are about the same as the oven heat does help but that only makes up for the fact that the base of the oven – and therefore the temperature of the new oven griddle – is a little less fierce than when using a pan on the hotter Boiling Plate. When you are baby-sitting several steaks at the same time, this scenario is most welcome as it is harder to over-cook a steak this way when you don’t mean to. My advice is always this, after purchasing the best steaks I can find, i.e. grass-fed for preference, as aged as possible, with a dark garnet colour and nice yellow fat with decent marbling etc.: Pat the steaks dry with lots of kitchen paper when you remove them from the refrigerator and bring them to room temperature before you are ready to cook them and have a platter warming in the Simmering Oven or Warming Oven ahead of time on which you can rest the steaks once cooked – the thicker they are the longer they benefit from resting: “Sear fast, rest slow” is the most important steak cooking mantra to always have at the forefront of your thinking, on any cooker. If you don’t fancy the hassle of making a sauce, I love the simplicity of a good slug of Dijon mustard stirred into a tub of full-fat crème fraîche to serve to hand with the steaks. Just a thought. Have fun with your new oven griddle. Best wishes Richard Maggs The AGA Cookery Doctor

A. Good morning Rachel Thank you for your question. The rectangular oven griddle is not suitable for use on an induction hob. Kind regards AGA Cookshop

A. Hello Roz Yes, you can leave the griddle on the floor of your oven to cook on. However, you can also cook on it by using our grill rack to have higher up in the oven. Kind regards AGA Cookshop

A. Thanks for contacting AGA Cookshop. The programmable timer features a magnet, pocket clip stand and loop so you can carry it around with you wherever you are in the house. Warm Wishes The AGA Cookshop team

A. Dear Patrick, Thank you for your question. This clock is battery driven and requires 1 AA battery that could potentially last up to 12 months depending on the brand and quality. There is no electric version of this clock available. We suggest mounting the clock to the wall using the fixing on the back of the clock to hang on a secure screw or nail. Hope this helps. Kind regards AGA Cookshop

A. Good Morning, Thank you for your question. The AGA Black Chilly's Bottle weighs 380g (0.38kg) when empty. Kind Regards, AGA Cookshop

A. Hello James Thank you for contacting AGA Cookshop The weight of an individual Spaniel Book end is 1.5kgs Kind Regards