Customers can place their orders on our website, select a store in a convenient location and when notified, collect their items when ready for free. This will usually be between 5-7 working days for products that are in stock.
The customer will be sent an email when the items are dispatched from our warehouse to the shop with a tracking number in order to check when the items have arrived, been signed for and are ready for collection.
Upon collection the customer must show their order confirmation (either a printed copy or on a mobile device) and proof of ID. Orders will be available for collection at the customer's chosen shop for 7 days, after which it will be returned to our warehouse and the customer's account will be refunded, but please allow up to 2 weeks for this. We’ll let you know when your order has arrived in store and is ready for you to collect.
The AGA Team